Steve Dudley Email & Phone Number

Truro, GB

United Kingdom

Management of Into the Blue Consulting across all areas of the business. Working alongside a team of specialist associates to advise, guide and coach clients on the full spectrum of Customer Experience.Responsible for strengthening and developing relationships with existing clients, as well as identifying new UK and international business opportunities..

London, United Kingdom

Selected projects:RADLEYEngaged by the CEO to establish and embed Customer Experience, which is one of the company's six strategic pillars and central to the company's planned growth from £70 million to £140 million. Key to this, is the transition from a product-led culture to a customer-focused culture.> Engaging 500 employees across retail, ecommerce.

Northampton, United Kingdom & London, United Kingdom

Selected projects:JAGUAR LANDROVEROngoing consultancy project to improve internal Customer Experience and ultimately reduce high warranty costs due to manufacturing quality issues.> Undertook a review of the internal culture and the processes between key operational functions > Identified a specific solution to improve internal customer, cross-functional.

London, United Kingdom

Selected projects:TAYLOR WIMPEYOngoing contract to establish best practice Customer Experience. A key focus of the assignment is the creation of a home handover guide that reflects the high financial and emotional investment made by the customer when purchasing a house.> Establishing how to best connect with customers and move away from a transactional.

Riyadh, Saudi Arabia

Working with leading edge and forward thinking organisations across Saudi Arabia and the Middle East who want to put Customer Experience at the heart of their business and create differentiation from their competitors

Full P&L accountability for all UK stores. Proactively developed key internal and external relationships to ensure all areas of the business were strategically aligned and maximum support was given to the sales team.Key Achievements:> Achieved significant sales growth during 2011 & 2012. On track to move from £63m to £100m > Initiated and led a change in.

Responsible for the central support function across all Aurum brands, comprising 170 stores with an annual turnover of £320 million. Team management of Business Analysts, a Communications Officer, the Customer Experience & Customer Relations teams and a Project Manager.Key Achievements:> Initial creation, launch and development of the Aurum Group's.

Responsible for 28 stores with an annual turnover of £45 million and accountable for the management of 300 staff. Promoted a strong collaborative culture between the field team and business stakeholders.Key Achievements:> 1 of only 2 regions within the company to achieve sales targets> Led initiatives to improve effectiveness of communication and.

6 month contract, engaged to complete an evaluation of the retail operations field team structure.Key Achievement:> Delivered recommendations on rationalisation and increased efficiency

Responsible for the management of 6 Area Managers and 150 stores with a turnover of £300 million. Worked with leadership teams during tough trading conditions, in particular rising costs & shrinking margins.Key Achievements:> Delivered successful brand re-positioning, together with strong sales and profit increases > Introduced full mystery shopping.

Initially held an area manager position, responsible for 30 stores with an annual turnover of £48 million. Subsequently selected to head up a high profile project to create a new format for Dixons Stores. Worked across the Buying & Merchandising, Store Planning, Finance and HR functions to drive out new ways of working. The new XL format was implemented.

P&L accountability for a 120,000 sq ft store with an annual turnover of £23 million. Completed performance turnaround within first full financial year. This was achieved through addressing sales, profitability, costs, stocks, staff turnover, store card openings and in-store standards.Key Achievement:> Improved store ranking position from 45 to 5, out of 51.

Consistent progression within leading national retail organisations, including, the Arcadia Group Ltd, Autoglass, WH Smith and Staples. Entered retail as a management trainee and gained subsequent promotions to store management and regional management positions. Also held senior HeadOffice roles as a Central Operations Manager and Head of Business.

Officer Training in all aspects of man-management and leadership, resulting in selection for the Royal Military Academy, Sandhurst.