Steve Mika Email & Phone Number

United States

• With the M&A team I worked with the M&A division to create a set of unified operational SoP’s, played an integral role in the infrastructure and user integration of four corporate acquisitions, and took the lead on several projects reconciling unimplemented system and user integrations from previous acquisitions.

United States

• Once joining the team at Salesforce my duties shifted considerably due to the onset of the COVID pandemic. During the pandemic, I worked exclusively as remote support. As the company began shifting its support model away from on-site support to remote during this time, I worked with the Techforce leadership to develop and refine a new support model to support the new environment.

United States

• Was brought on permanently to manage the day-to-day of Tableau’s East coast technical operations. Managing support staff and operations provided user and infrastructure support to offices in Boston, New York, and Washington DC, as well as coordinating support to remote users in the Eastern and Central AMER region. In addition, provided assistance to operations globally, often providing on-site support in Palo Alto, Austin, Seattle, and London.

Washington Dc-Baltimore Area

• Responsible for providing technical services to development and sales staff, infrastructure support, and project management across the Eastern and Midwestern divisions in Tableau’s AMER region.

Department Of Technology Services

• Responsible for tier II desktop, network operations, and a/v support to the university’s 7,000 employees, students, vendors, and visitors.• Oversee the day-to-day operations of tier I technicians and student employees and provide a point of escalation.• Create documentation and training for service desk staff on troubleshooting methods, escalation procedures, and team processes.• Conduct Active Directory administration, including organizational unit administration, group policy development, user accounts, and email accounts.• Administer network based multi-function printers, including print server integration, authentication configurations, and network management.• VTC Stuff• Provide a/v planning, setup, and support for campus events to faculty and staff.• Analyze and respond to tickets requiring divisional escalation.• Respond to, and coordinate with other divisions on all campus outages.• Maintain program and license inventory for team software repository.• Serve as weekend support of VIP’s and triage of critical system wide outages.

Office Of Instructional Services

• Managed the Digital Media Services office supporting the Information Technology and A/V infrastructure for university’s 100+ digital classrooms, labs, and event spaces.• Supervised day-to-day operations of tier I, II, and student employee support staff.• Created documentation and training programs for staff.• Served as tier III point of escalation.• Acted as project manager; consulting with stakeholders, providing system design, vendor selection and management, and project budgeting.• Assembled, deployed, and administered Extron Global Viewer Enterprise server for remote command/control of classroom a/v switching equipment.• Prepared upgrade timelines for the implementation of newer technologies.• Provided consultations and research to faculty about emerging technologies, and their implementation in the classroom.• Developed and deployed university’s inventory of loanable computing and a/v equipment.• Built, and regularly revised, Windows images for a loanable fleet of laptops, including the creation of an image deployment server.• Provided clients with a/v planning, setup, and support for campus events.• Operated the Instructional Technology website providing service announcements, general information, and a library of operating instructions for classrooms equipment.

Bethesda, Md

• Handled the operations of two sales teams coordinating among field, design, and sales staff.• Coordinated with team staff to produce sales packages for customers, manage inventory and delivery, and • Conducted monthly sales analysis aimed at optimizing team resources and reformulating sales strategies resulting in strong sales margins, and the team surpassing its yearly sales goal by 20%. • Developed the team’s pricing structures to maximize customer delivery, resulting in a consistent 25%-40% share of monthly branch sales.• Directed the team’s delivery operations which necessitated planning with retail customers, contractors, and real estate developers, and dispatching QoS field teams to ensure complete and accurate deliveries.• Diligently provided central clearing for all customer orders; demanding studiously auditing orders from team members, disseminating orders to vendors, order and shipment tracking, and facilitation with warehousing.

Office Of Institutional Research

• Contributed analytical support to a faculty workload study, a combined initiative report of the university’s collective and individual community service efforts, and CUA’s Statistical Profile.• Compiled data, conducted analysis, and distributed CUA’s Statistical Profile, a dossier of the university’s primary statistical indicators, for national publication in over 15 periodicals.• As the first student offered this position, lead efforts to define and structure duties for future candidates.

• Interned as a junior analyst with the firm’s asset allocation department.• Assisted in managing fund allocations on client portfolios.• Collaborated in the development of software and specialized algorithms for automating the allocation process.

Bs, Economics, Political Science

• Awarded the Denzil Austin Memorial Award in Economic Theory, 2003 • Honor Roll recipient

Ma, International Political Economics

• Research focus on East Asian economic growth, liberalization and global integration. • Successfully completed comprehensive exams.

Economics, Political Science

• Pursued course work in macroeconomic and international trade theory, and development economics.