Steve Milligan Email & Phone Number

Reading, United Kingdom

Reading, United Kingdom

Reponsible for:Liaising with internal stakeholders (Product Owners, IT Development Teams) to understand and define the requirements for improvements to current offerings (implementation of new functionality and improvemment of existing functionality) and also the scope of potential new offerings. This can take the form of brainstorming sessions, workflow diagrams, wireframes etc.Participating in client meetings to understand their business needs and coming up with recommendations for implementing solutions to meet their requirements.Creating requirements (typically user stories) that are both understandable to the Business User and contain enough technical detail for the Development and Quality Assurance teams to implement the code and write their test cases. Ensuring that requirements are approved for the Validation process. Developing a new delivery process for a product based on the organisational changes and redistribution of responsibilities.Advising on process improvements to help optimise the delivery process.Additional ResponsibilitiesFollowing the dissolution of the Digital Project Manager role duties include:Advising HEC Project Managers on the newly introduced IT processes and Advising QA teams on testing approach for the Investigator Portal productsMentoring and supporting the HEC APP Support team in product configuration and the resolution of support issues.Performing Tier 3 support for questions that the Help desk cannot resolve.

Reading, United Kingdom

Line Management of a team of 4 Digital Project ManagersResponsible for the delivery of both investigator and patient facing web solutions often coordinating the delivery of multiple simultaneous projects.Liaising with internal stakeholders to elicit the requirements for product improvements and briefing them in to the development teamResponsible for the development and day to day management of an Electronic Site Initiation Form system to enable the Site Identification Team to be able to survey investigator sites and collate all the responses. This replaced a predominantly manual system and led to a significant reduction in the time required to identify suitable sites for a study and start the on-boarding process.Responsible for directing the development of the Investigator Portal product based on the requirements of the business.Participation in RFP meetings to understand sponsor requirements and then outlining proposed solutions for the Business Development Team. Use of Eloqua for patient and investigator outreach campaigns and newsletters.

Responsible for the management and Leadership of a development team within Kendle. Piloted the use of agile development techniuqes within a traditional waterfall environment.

Analyst Programmer working on the pay suite for the British Army in PL1

Various administration roles.