Steve Moore Email and Phone Number
Senior Program-Project Manager/Business Consultant. Turning companies Information Technology challenges into great opportunities at
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ITSM (Information Technology Service Management)
Steve Moore's Location
Dallas-Fort Worth Metroplex, United States, United States
Steve Moore's Contact Details
Steve Moore work email
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Steve Moore personal email
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Steve Moore phone numbers
About Steve Moore
I am an executive-level information technology leader and turnaround expert who has provided the vision for executing on strategic technology roadmaps that optimize business outcomes for small, medium, and large companies.What I'm Known For:⭐ 20+ Years of IT & Leadership Experience⭐ SaaS Integrations & Cloud Migrations⭐ Diverse Industry Experience⭐ Strategic Decision-making⭐ Technology Roadmap Development & Execution⭐ Optimizing Business Outcomes & Technology ROI⭐ Executive-level Roles Including SVP, VP of Infrastructure/Architecture, and Director of Infrastructure/Architecture/Engineering Management, Senior Program ManagerWhat I Offer:☑ Expertise in leading IT organizations and roadmap execution that enables organizations to optimize business outcomes, reduce technology TCO, and deliver significant impact through technology innovation. ☑ Enhanced strengths that include integrating and scaling organizations, technologies, and processes and solving business problems by aligning technology resources with the goals and needs of the business.☑ A unique blend of experience in roles on both the consumer and buyer side of the business and a keen understanding of how companies work in terms of budgets, time cycles, and software and product infrastructure.Key Capabilities:Global DC Operations / Mergers & Acquisitions / SaaS / Hybrid Cloud, IaaS & Technology Integration /SOX/ Devops//Virtualization & Automation Strategy / Organizational Leadership / Information Technology Leadership / Information Security Governance / Stakeholder & Vendor Management / Business Case Development & Presentation / Budget Management / Organizational Leadership / Business Process Improvement / ITSM & SDLC Best Practices Implementation / Technology Roadmap Development & Execution / Project Management/ IT Controls /Application Deployment/Program Management / SOW /RFP/ServiceNowFor business opportunities, please contact me at steve.moore.home@gmail.comTelephone: 972-765-6600
Steve Moore's Current Company Details
Itsm (Information Technology Service Management)
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Senior Program-Project Manager/Business Consultant. Turning companies Information Technology challenges into great opportunities
Steve Moore Work Experience Details
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Itsm ConsultantItsm (Information Technology Service Management) Apr 2023 - PresentRiyadh, Ar Riyad, SaIndependent ITSM Consultant
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Senior Program Manager (Itsm/Itom/Rfp/Sow)Alcor Solutions Inc. Feb 2022 - May 2023Dublin, California, UsResponsible for end-to-end Client management, RFP, SOW, Budgeting, Program Mgt., Project Mgt. Fortune 100 client experience. Brought on board to drive the scope, schedule, budget, implementation, client mgt, and future business opportunities for Fortune 500 company˃ Implemented 3-person Vulnerability Mgt. team, new processes and KPI’s which reduced number of vulnerabilities by 40%˃ Managed multi-workstream Power BI project to develop and re-factor over 300 dashboards, which improved leadership’s ability to make decisions˃ Hired and managed 3 new roles: Cyber Theat Intelligence, Incident Response, Remediation Manager for services at client, which significantly improved client’s security posture over 6 months ˃ Implemented ServiceNow ITSM/ITOM/CMBD and Discovery for over 50k endpoints and servicing over 30k employees for large retail organization˃ Developed multiple new SOW’s and RFP for client for future business opportunities˃ Managed 5 projects at one time, keeping all on time and within budget, ensuring projects are completed according to agreed upon plan, as well as identify risks and issues˃ Reporting and delivering overall messaging of status/issues to key internal/ external partners and clients. Provide program dashboard; execution reports; top program/account risks & issues -
President--Scout43 DallasBoy Scouts Of America Jan 2021 - Mar 2022Irving, Tx, UsSponsoring organization for local Boy Scout Troop -
It Service Management Consultant (Itsm/Itom/Cmdb)Compass Group Usa Nov 2020 - Mar 2022Charlotte, North Carolina, UsBrought on board to drive the execution of the company’s ITSM roadmap˃ Documented Incident, Change, Request and Problem Mgt. processes and runbooks—based on ITIL methodologies, revamped, and managing CAB (Change Advisory Board) for IT˃ Documented 400 plus Application Portfolio and escalation processes to improve Incident response/restoration˃ Implemented BMC Remedy Helix SaaS environment (with 3rd party integrator) for company˃ Implemented Tanium vulnerability mgt. tool across 3k plus servers, plus SOP’s˃ Managed 4 projects at one time, keeping all on time and within budget -
Vice President Of Technology (Strategy/Cloud/Vendor Mgt./ Strategy/Budget/It Operations)Scout & Cellar Jun 2020 - Oct 2020Farmers Branch, Texas, UsI joined Scout & Cellar to execute the company’s technology roadmap. With a team of 5 reporting to me, I was responsible for leading technology operations and strategy for 65 cloud-based applications across 2 office and warehouse locations.˃ Executed on an integrated technology roadmap that included multiple service consolidations and led to a 50% execution improvement.˃ Increased application reliability and development quality to 99%+.˃ Initiated the transition to automation for 10 targeted applications and integrations. -
Senior Vice President Information Technology (Strategy/Cloud/Vendor Mgt./ Strategy/Budget/It Ops)Exeter Finance Jan 2019 - Jan 2020Irving, Tx, UsIn this role I was responsible for the oversight and management of the largest group in the IT department (System engineering, Level-4 application support and release management, disaster recovery, network, security, and NOC operations) across multiple data centers and office locations.˃ By driving the execution of the company’s technology roadmap and integration strategy, I was able to negotiate new contracts with vendors, generate over $1M in realized savings, and lead new corporate office technology implementations.˃ Initiated and led a project for moving 25 systems and ten applications to MS Azure Cloud.˃ Coordinated and led new corporate office technology implementations that impacted 600 employees with new networking and server technologies that included MS Teams video conferencing, contact center voice, and Office 365 collaboration technologies. -
Senior Director--It Operations (Strategy/Cloud/Vendor Mgt./ Strategy/Budget/It Operations)One Technologies May 2018 - Oct 2018Dallas, Tx, UsIn this role I led and managed technology operations and strategy for system engineering, Level-4 application support/release, disaster recovery, NOC operations, an outsourced data center and like-service providers in servicing and 300+ servers distributed across co-location data centers. ˃ Through change management and ITSM/SDLC best practices, I improved application reliability to 99%.˃ Successfully executed technology roadmap and PMO integration for improved tracking and execution of 45 applications -
Director Of Technical Operations (Saas / Cloud / Data Operations / Network/ Database/ Process)Santander Consumer Usa Inc. Mar 2015 - Mar 2018Dallas, Tx, UsDuring my tenure at Santander, I directed the planning and execution of technology and operations strategy for system engineering, data transfer, Level-4 application support/release, disaster recovery, NOC operations, and outsourced data center/providers that serviced 1,200+ servers.˃ Implemented double-digit reductions in vendor costs.˃ Promoted over 30% of team ˃ Maintained consistent CSAT scores of 90%.˃ Participated in ITSM (ServiceNow) implementation for improved request and response tracking.˃ Led integration of 5 applications and multiple network points after a parent company merger. -
Vice President Of Technology And Strategy (Saas / Cloud / Service Desk / Network/ Database/ Process)Targetbase May 2014 - Aug 2015Irving, Texas, UsIn this role reporting to the CTO, I led a team of 20 highly technical professionals in Data Engineering, ETL, Quality Assurance, .Net development, DBA, System Administration, desktop support, and outsourced data center and technology strategy. ˃ Implementing ITSM service management best practices that slashed the impact of IT changes companywide by 50%˃ Initiated and led new Change Management practices ˃ Led migration of 20 applications to Cloud services -
Director Of Technology Operations (Global / M&A / Saas / Cloud / Service Desk / Network/ Itsm/Itil)Mosaic Sales Solutions 2011 - 2014Chicago, Illinois, UsAs Director of Technology Operations, I provided leadership, direction, and governance over technology strategy and management across six office locations and data centers, global service desk, desktop, local/wide area network, storage, DBA, server infrastructure, engineering, telecom, and information security functions and staff. ˃ Led 25% reduction in CAPEX spend.˃ Led 40% customer satisfaction improvement.˃ Implemented ITIL/ITSM best practices that improved customer response times and provided a unified request system for complaint management and CSAT reporting.˃ Orchestrated and executed technology relocation for two office moves and two mergers and acquisitions that consolidated an on-premises data center into a scalable and reliable offsite location. -
Vp Of Program Management (Itsm/Itil / Service Desk /Help Desk)Dfw Hdi 2010 - 2011UsResponsible for the tactical and strategic program management for the DFW HDI Chapter. This includes working with dynamic speakers, local and national vendors, as well as coordination of each event. Our goal is to provide relevant industry information to our membership, training, and the opportunity to network among peer colleagues for the success and betterment of the technical support industry. -
Leader Of Strategy Management (Architecture / Itsm-Itil / Cloud / Vendor Mgt. / Mobile)Celanese 2010 - 2011Irving, Texas, Us˃ Established Strategic Architecture for multiple areas to include data centers˃ Implemented ITIL/ITSM best practices (Incident, Problem, Change, Capacity, Release)˃ Unified vendor mgt. through resource insource/outsource, cost estimates & benchmarking˃ Improved SaaS/IaaS, virtual desktops, and end user mobility˃ Implemented scorecards to measure business value, cost mgt., customer satisfaction/quality, and a high performance culture -
Global It Manager (Global Operations / Data Center / Virtualization / Integrations / DrCelanese 2010 - 2010Irving, Texas, UsGlobal responsibility for 3 global data centers, physical and virtual servers, storage, LAN/WAN products and personnel development of architects, network admin support teams in Dallas, Mexico, Germany, Hungary, and China˃ Strategic Planning & management of 15 million budget˃ Implementation of service strategy˃ Leadership of ITIL-ITSM projects
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Service Delivery Manager (Global E-Commerce / Change Management / Virtualization)Mary Kay, Inc. 2009 - 2010Addison, Tx, UsResponsible for Global E-Commerce Infrastructure, Change Management, Virtualization, and Deployment˃ Incorporated best practices of service delivery, system management, disaster recovery, and high availability to critical forward facing applications for 1.8 million plus consultants -
Dallas Fort Worth Lig President (Itsm / Itil / Turnaround)Itsmf 2007 - 2009Bracknell, Berkshire, GbIn this position, I was part of an elite group of people who manage the DFW itSMF chapter of itSMF USA. We have approximately 275 active members and my duties include day to day operations, budgeting, meeting management, and communications. This chapter and team has provided the opportunity for all ITSM professionals in the DFW area to come together to hear great speakers, discuss best practices, and be a part of the ITSM community. -
Regional Business Manager (Global Operations / App Dev / E-Commerce / Integrations / DrMary Kay Inc 2007 - 2009˃ Leadership: coordination of multiple outsourced companies for software development, interactive marketing, e-commerce roll outs, service compliance, SaaS programs, Data Center Management, web hosting, desktop, helpdesk, telecommunications, conferencing, LAN/WAN and remote office support˃ IT Service Management Program: implemented global Incident, Change, Problem, and Asset program enabling global IT staff to support rapid expanding growth. Received industry recognition on speed & effectiveness of solution. Reduced outages by 50% in less than 6 months, increased application availability and service delivery to 99.8%˃ VOIP: coordinated/led project from Dallas to Moscow, saving the company upwards of 50K per year in telecom costs.˃ Network Upgrade--implemented 10 country and 2 data center MPLS project in less than 8 months
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Esm Team Leader (Monitoring Tools / Incident, Problem And Change Mgt./ SchedulingMary Kay Inc. 2004 - 2007Addison, Tx, UsAs ESM (Enterprise Service Management) Leader, I was responsible for global monitoring tools and best practices, incident, problem and change mgt. tools and best practices as well as enterprise scheduling. ˃ Led staff of 8 and all applications for system/application monitoring, incident/problem, change, and asset management, as well as scheduling from multiple best of breed applications, to include NetIQ App Manager, NetIQ Performance Profiler, Remedy ARS (Help Desk, Change, and Asset), Micromuse Netcool, Orion Solar Winds, and BMC Control M˃ Consolidated multiple tools across the world, implemented standardized processes on how to react to issues, as well able to save the company in upwards of 400K in cost savings. ˃ Facilitated ITIL training and best practices for 50 people in IT department.˃ Reduced admin and software costs by $400K. ˃ Served as enterprise Change and Incident Mgt. coordinator for all infrastructure changes.˃ Increased overall IT Uptime to above 99% through monitoring/escalations and change mgt. standards that were put in place.
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Senior Technical Engineer (Exchange / Project Mgt. / Windows Nt / Lan)Mary Kay Inc. 1998 - 2004Addison, Tx, Us˃ Leadership and support for the Enterprise Messaging Systems (Exchange/OWA) team and also the Windows NT/2000 infrastructure group; serving a triple role for 2 different teams. ˃ Fundamental knowledge of DNS, SMS, UNIX, Cisco LAN/WAN, TCP/IP, VOIP, F5 load balancing, IVR systems, SQL/Oracle, server builds, and various other systems type tools. ˃ NT/Windows; -leader for Y2K efforts, integral part of 200% expansion in system capacity
Steve Moore Skills
Leadership
It Strategy
Information Technology
Capital Budgeting
Sharepoint
Data Center
Service Desk
Itil
Voip
Operating Budgets
Incident Management
Telecommunications
Business Analysis
Vendor Relationships
Vendor Management
Strategic Planning
Strategy
Storage Solutions
Enterprise Architecture
It Operations
Program Management
Leadership Development
Business Process
Iaas
Disaster Recovery
Enterprise Software
Systems Management
Budget Process
Technical Support
Technology Integration
Service Management
External Audit
Business Process Improvement
Acquisition Integration
Budgets
Saas
Management
Cost Control
Staff Development
Project Management
Software Development
Organizational Leadership
Service Delivery
Mergers And Acquisitions
Cloud Computing
Architecture
System Deployment
Integration
Video Conferencing
It Service Management
Steve Moore Education Details
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Texas Tech UniversityRestaurant Hotel Mgt. -
University Of PhoenixMasters Of Business Administration
Frequently Asked Questions about Steve Moore
What company does Steve Moore work for?
Steve Moore works for Itsm (Information Technology Service Management)
What is Steve Moore's role at the current company?
Steve Moore's current role is Senior Program-Project Manager/Business Consultant. Turning companies Information Technology challenges into great opportunities.
What is Steve Moore's email address?
Steve Moore's email address is st****@****ech.com
What is Steve Moore's direct phone number?
Steve Moore's direct phone number is +197276*****
What schools did Steve Moore attend?
Steve Moore attended Texas Tech University, University Of Phoenix.
What skills is Steve Moore known for?
Steve Moore has skills like Leadership, It Strategy, Information Technology, Capital Budgeting, Sharepoint, Data Center, Service Desk, Itil, Voip, Operating Budgets, Incident Management, Telecommunications.
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