Steve Moore Email & Phone Number

Riyadh, AR Riyad, SA

Independent ITSM Consultant

Dublin, California, US

Responsible for end-to-end Client management, RFP, SOW, Budgeting, Program Mgt., Project Mgt. Fortune 100 client experience. Brought on board to drive the scope, schedule, budget, implementation, client mgt, and future business opportunities for Fortune 500 company˃ Implemented 3-person Vulnerability Mgt. team, new processes and KPI’s which reduced number.

Irving, TX, US

Sponsoring organization for local Boy Scout Troop

Charlotte, North Carolina, US

Brought on board to drive the execution of the company’s ITSM roadmap˃ Documented Incident, Change, Request and Problem Mgt. processes and runbooks—based on ITIL methodologies, revamped, and managing CAB (Change Advisory Board) for IT˃ Documented 400 plus Application Portfolio and escalation processes to improve Incident response/restoration˃ Implemented.

Farmers Branch, Texas, US

I joined Scout & Cellar to execute the company’s technology roadmap. With a team of 5 reporting to me, I was responsible for leading technology operations and strategy for 65 cloud-based applications across 2 office and warehouse locations.˃ Executed on an integrated technology roadmap that included multiple service consolidations and led to a 50%.

Irving, TX, US

In this role I was responsible for the oversight and management of the largest group in the IT department (System engineering, Level-4 application support and release management, disaster recovery, network, security, and NOC operations) across multiple data centers and office locations.˃ By driving the execution of the company’s technology roadmap and.

Dallas, TX, US

In this role I led and managed technology operations and strategy for system engineering, Level-4 application support/release, disaster recovery, NOC operations, an outsourced data center and like-service providers in servicing and 300+ servers distributed across co-location data centers. ˃ Through change management and ITSM/SDLC best practices, I improved.

Dallas, TX, US

During my tenure at Santander, I directed the planning and execution of technology and operations strategy for system engineering, data transfer, Level-4 application support/release, disaster recovery, NOC operations, and outsourced data center/providers that serviced 1,200+ servers.˃ Implemented double-digit reductions in vendor costs.˃ Promoted over 30%.

Irving, Texas, US

In this role reporting to the CTO, I led a team of 20 highly technical professionals in Data Engineering, ETL, Quality Assurance,.Net development, DBA, System Administration, desktop support, and outsourced data center and technology strategy. ˃ Implementing ITSM service management best practices that slashed the impact of IT changes companywide by 50%˃.

Chicago, Illinois, US

As Director of Technology Operations, I provided leadership, direction, and governance over technology strategy and management across six office locations and data centers, global service desk, desktop, local/wide area network, storage, DBA, server infrastructure, engineering, telecom, and information security functions and staff. ˃ Led 25% reduction in.

US

Responsible for the tactical and strategic program management for the DFW HDI Chapter. This includes working with dynamic speakers, local and national vendors, as well as coordination of each event. Our goal is to provide relevant industry information to our membership, training, and the opportunity to network among peer colleagues for the success and.

Irving, Texas, US

˃ Established Strategic Architecture for multiple areas to include data centers˃ Implemented ITIL/ITSM best practices (Incident, Problem, Change, Capacity, Release)˃ Unified vendor mgt. through resource insource/outsource, cost estimates & benchmarking˃ Improved SaaS/IaaS, virtual desktops, and end user mobility˃ Implemented scorecards to measure business.

Irving, Texas, US

Global responsibility for 3 global data centers, physical and virtual servers, storage, LAN/WAN products and personnel development of architects, network admin support teams in Dallas, Mexico, Germany, Hungary, and China˃ Strategic Planning & management of 15 million budget˃ Implementation of service strategy˃ Leadership of ITIL-ITSM projects

Addison, TX, US

Responsible for Global E-Commerce Infrastructure, Change Management, Virtualization, and Deployment˃ Incorporated best practices of service delivery, system management, disaster recovery, and high availability to critical forward facing applications for 1.8 million plus consultants

Bracknell, Berkshire, GB

In this position, I was part of an elite group of people who manage the DFW itSMF chapter of itSMF USA. We have approximately 275 active members and my duties include day to day operations, budgeting, meeting management, and communications. This chapter and team has provided the opportunity for all ITSM professionals in the DFW area to come together to.

˃ Leadership: coordination of multiple outsourced companies for software development, interactive marketing, e-commerce roll outs, service compliance, SaaS programs, Data Center Management, web hosting, desktop, helpdesk, telecommunications, conferencing, LAN/WAN and remote office support˃ IT Service Management Program: implemented global Incident, Change.

Addison, TX, US

As ESM (Enterprise Service Management) Leader, I was responsible for global monitoring tools and best practices, incident, problem and change mgt. tools and best practices as well as enterprise scheduling. ˃ Led staff of 8 and all applications for system/application monitoring, incident/problem, change, and asset management, as well as scheduling from.

Addison, TX, US

˃ Leadership and support for the Enterprise Messaging Systems (Exchange/OWA) team and also the Windows NT/2000 infrastructure group; serving a triple role for 2 different teams. ˃ Fundamental knowledge of DNS, SMS, UNIX, Cisco LAN/WAN, TCP/IP, VOIP, F5 load balancing, IVR systems, SQL/Oracle, server builds, and various other systems type tools. ˃.

Bachelor Of Arts (B.A.), History, Restaurant Hotel Mgt.

Mba, Masters Of Business Administration