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Experienced professional with 10+ years of success, innovation, and customer satisfaction in the IT industry.Skilled in Client Support, Technical Support, SaaS, Platform as a Service (PAAS), Salesforce, Microsoft Suite, Microsoft Teams, ZenDesk, Slack, Atlassian, Customer Service Training, Team Development, Front End Website Development, Website Project Management, Graphic Design, and Sales.• Skilled in SaaS customer service B2B technical support setting• Demonstrated mastery of CRM applications• Experience with urgent and/or high-profile escalations• Able to communicate technical information to non-technical customers• Ability to support customers via chat, email, and phone• Excellent troubleshooting skills• Comfortable supporting software remotely• Thoroughly understand, reproduce, and solve technical issues• Excellent written and verbal communication skills• Strong communication and client relation skills• Management experience• Bachelor of Arts, 3.8 GPA
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Software Support Specialist IiFrontsteps Aug 2018 - Sep 2024Mesa, AzAs a Software Support Specialist II at FRONTSTEPS, I worked closely with association management companies in the HOA industry, providing top-notch SaaS support. My responsibilities included heavy email and phone communication with customers, troubleshooting issues, assisting with module integration, and managing escalated problems. Additionally, I played a key role in mentoring new hires and Tier I Support personnel, ensuring a high level of customer service and support. -
Client Support SpecialistSocious Aug 2015 - Nov 2017Mesa, AzIn my role as a Client Support Specialist at Socious in Mesa, AZ, I managed a pool of large online community and association clients. Responsibilities included web design, content management, online groups, forums, event management, and document sharing. I utilized SaaS tools for heavy volume email and phone communication, website design, and content management using Bootstrap, HTML, and CSS. My achievements include efficient client support leading to increased satisfaction and retention. -
Website Success AdvocateWeebly Inc Aug 2014 - Jul 2015Scottsdale, AzHelping customers with Weebly websites, products, and services. Duties include inbound/outbound phone work, assisting in new account creation, customer business evaluation, website configuration, ecommerce setup, helping clients through various stages of web build and launch. -
Design Services ManagerEndurance International Group Jul 2008 - Apr 2013Phoenix, ArizonaOffering web design services and to small and medium businesses (SMBs) across hosting properties including iPage.com, Ipower.com and FatCow.com. Tasks involved establishing delivery scope for various design packages, managing Supervisors and Design Leads, communicating with and helping manage executive level clients, contributing to creative and technological direction, and developing standard language for all customer communication. -
Design Supervisor/Website DesignerGodaddy Apr 2007 - Sep 2007Tempe, ArizonaOne of the original architects of GoDaddy's Custom Website Design Group which provided custom websites, graphic design, and copywriting services for businesses and individuals. Developed original project management procedures, metrics, and goals. Resolved high urgency customer concerns, serving as the escalation point person, provided customer support through e-mail and phone correspondence. -
Customer Service RepresentativeGodaddy May 2004 - Apr 2007Support position that provides technical support to customers for all GoDaddy products and services. Support duties included sales, support, and product and service implementation for new businesses and individuals. Personally averaged 98% in Customer Satisfaction scores, generated over $190K in annual sales, and was also moved to Team Lead and Supervisor positions.
Steve Murillo Skills
Steve Murillo Education Details
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Collins College Of Design And Technology3.8 Gpa -
Collins College Of Design And Technology3.7 Gpa
Frequently Asked Questions about Steve Murillo
What is Steve Murillo's role at the current company?
Steve Murillo's current role is Software Support Specialist II | B2B SaaS Support Specialist.
What is Steve Murillo's email address?
Steve Murillo's email address is sj****@****cox.net
What is Steve Murillo's direct phone number?
Steve Murillo's direct phone number is +148029*****
What schools did Steve Murillo attend?
Steve Murillo attended Collins College Of Design And Technology, Collins College Of Design And Technology.
What are some of Steve Murillo's interests?
Steve Murillo has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Science And Technology, Arts And Culture.
What skills is Steve Murillo known for?
Steve Murillo has skills like Web Site Design Management, Web Site Project Management, Web Site Designer, Graphic Design, Mobile Applications, Delivery Methodology, Project Scope Development, Project Scoping And Estimation, Contract/legal Terms, Resource Allocation, Issue Resolution Management, Internet Strategy.
Not the Steve Murillo you were looking for?
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3usc.edu, usc.edu, uw.edu2 +121374XXXXX
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3fastmail.net, jnlcom.com, livability.com -
Steve Murillo
Digital Transformation Expert | Patient-Centric Clinical Trials | Cognitiveclouds | Mahalo Health Supply Chain - Transport And Warehousing - Leveraging 3PlsAustin, Tx1vonage.com -
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