Experienced professional with 10+ years of success, innovation, and customer satisfaction in the IT industry.Skilled in Client Support, Technical Support, SaaS, Platform as a Service (PAAS), Salesforce, Microsoft Suite, Microsoft Teams, ZenDesk, Slack, Atlassian, Customer Service Training, Team Development, Front End Website Development, Website Project Management, Graphic Design, and Sales.• Skilled in SaaS customer service B2B technical support setting• Demonstrated mastery of CRM applications• Experience with urgent and/or high-profile escalations• Able to communicate technical information to non-technical customers• Ability to support customers via chat, email, and phone• Excellent troubleshooting skills• Comfortable supporting software remotely• Thoroughly understand, reproduce, and solve technical issues• Excellent written and verbal communication skills• Strong communication and client relation skills• Management experience• Bachelor of Arts, 3.8 GPA
Listed skills include Web Site Design Management, Web Site Project Management, Web Site Designer, Graphic Design, and 31 others.