Steven Abernathy Email & Phone Number

Boone, North Carolina, United States

• Implement and troubleshoot payment processing accounts for integrations with Fiserv, WorldPay, and Datacap Middleware• Assist merchants with creating and implementing online payment accounts with Stripe and Card Connect for processing with Catapult Webcart• Root cause analysis for payment issues such as duplicate transactions, declines and transaction timeouts• Provide Consulting for merchant payment account integrations compatible with Catapult Point of Sale software and Catapult Webcart• Perform Remote Key Injections and install pin pads for merchant payment accounts

Hickory, North Carolina, United States

• General IT Support for warehouse and retail operations.• Provide Support for NCR and IBM Point of Sale Systems with Fiserv and WorldPay payment processing accounts• Support inventory management and back office systems Retalix, LOC, IMS, BR Data• Monitored Datacenter operations and equipment• Created standard operating procedures for retail internet and power outages reducing the amount of time payment processing is stalled• Installed software for shipping and transportation systems such as Power Yard and Vocollect order selection• Maintained and repair Microsoft Office Suite on company computers.

Hickory, North Carolina, United States

• Troubleshot and fixed issues with IBM Mainframe production JCL jobs • Tracked data processing and modified job schedules with IBM Schedular• Monitored Datacenter operations and equipment• Assisted with automating Mainframe procedures to reduce the number of operators needed to monitor Mainframe processing• Evaluated and created standard operating procedures that reduced the number of errors that occurred while processing data on Mainframe • Provided planning for and processing support for Mainframe installation and upgrades

Hickory/Lenoir, North Carolina Area

• Loaded palletized grocery orders for transportation in temperature controlled environment. • Ensured that transportation loads were completed at nearly 100% accuracy

Hickory/Lenoir, North Carolina Area

• Prepared consumer grocery orders to customer specifications. • Managed industrial equipment such as Raymond and Barret pallet jacks to prepare orders.• Maintained a consistent production rate with nearly 100% accuracy on orders• Prepared new hires to fulfill customer orders according to company guidelines.• Developed standards for training new hires which resulted in a higher retention rate for new employees• Interacted with IBM mainframe to track trainees’ progress.

Conover, Nc

• Performed general accounting functions associated with contractor pay.• Used Motorola scanner systems and package tracking software.• Operated with IBM data processing systems designed for Fed Ex