Steven Abernathy Email & Phone Number

Boone, North Carolina, United States

• Implement and troubleshoot payment processing accounts for integrations with Fiserv, WorldPay, and Datacap Middleware
• Assist merchants with creating and implementing online payment accounts with Stripe and Card Connect for processing with Catapult Webcart
• Root cause analysis for payment issues such as duplicate transactions, declines and transaction timeouts
• Provide Consulting for merchant payment account integrations compatible with Catapult Point of Sale software and Catapult Webcart
• Perform Remote Key Injections and install pin pads for merchant payment accounts

Hickory, North Carolina, United States

• General IT Support for warehouse and retail operations.
• Provide Support for NCR and IBM Point of Sale Systems with Fiserv and WorldPay payment processing accounts
• Support inventory management and back office systems Retalix, LOC, IMS, BR Data
• Monitored Datacenter operations and equipment
• Created standard operating procedures for retail internet and power outages reducing the amount of time payment processing is stalled
• Installed software for shipping and transportation systems such as Power Yard and Vocollect order selection

Hickory, North Carolina, United States

• Troubleshot and fixed issues with IBM Mainframe production JCL jobs
• Tracked data processing and modified job schedules with IBM Schedular
• Monitored Datacenter operations and equipment
• Assisted with automating Mainframe procedures to reduce the number of operators needed to monitor Mainframe processing
• Evaluated and created standard operating procedures that reduced the number of errors that occurred while processing data on Mainframe
• Provided planning for and processing support for Mainframe installation and upgrades

Hickory/Lenoir, North Carolina Area

• Loaded palletized grocery orders for transportation in temperature controlled environment.
• Ensured that transportation loads were completed at nearly 100% accuracy

Hickory/Lenoir, North Carolina Area

• Prepared consumer grocery orders to customer specifications.
• Managed industrial equipment such as Raymond and Barret pallet jacks to prepare orders.
• Maintained a consistent production rate with nearly 100% accuracy on orders
• Prepared new hires to fulfill customer orders according to company guidelines.
• Developed standards for training new hires which resulted in a higher retention rate for new employees
• Interacted with IBM mainframe to track trainees’ progress.

Conover, NC

• Performed general accounting functions associated with contractor pay.
• Used Motorola scanner systems and package tracking software.
• Operated with IBM data processing systems designed for Fed Ex