Steven Ade Email & Phone Number

Atlanta Metropolitan Area

⦁ Answer incoming phone calls from customer, clients and members nationwide and identify the type of assistance the customer needs.⦁ Implemented and managed UltiPro, a cloud-based human capital management system, to streamline payroll processes, reducing processing time.⦁ Implemented and customized Salesforce CRM to align with business processes, resulting in a 60% improvement in operational efficiency..⦁ Extracted, transformed, and analyzed large datasets using SQL, providing actionable insights to clients in various industries..⦁ Uses Customer Service competencies to actively listen, effectively communicate, solve problems, show empathy, and work efficiently in different systems and support channels.⦁ Developed and maintained dashboards in Tableau, visualizing complex data sets for easy interpretation by stakeholders.⦁ Led the development and execution of user training programs, contributing to an increase in user adoption and proficiency.⦁ Support manager of call center to ensure proper handling of all incoming phone calls and voicemails to the department and Performs other related responsibilities as assigned.⦁ Follows standard operating procedures and is empowered to use sound business judgement to determine when exceptions need to be made.⦁ Provide coaching and training to all Customer Care staff. Including performing quality audits to support employee development.⦁ Assist with the maintenance Standard Operating Procedures and tools for Customer Care Associates to maintain the highest levels of efficiency and uniform resolution of inquiries.⦁ Diagnosed and resolved technical issues related to the HR systems, including UltiPro, ensuring seamless functionality for all users.⦁ Problem solves and troubleshoots a variety of issues, using technology and a myriad of Customer Support systems.⦁ Promptly responding to customer inquiries via email, messaging, chat, and phone.

Atlanta Metropolitan Area

⦁ Assist with line analysis (unit sales trends up/down, dollar sales trend up/down).⦁ Generated and analyzed reports in UltiPro, providing valuable insights for decision-making and strategic planning within the HR department.⦁ Conducted regular audits of Salesforce data, ensuring accuracy and compliance with data governance standards.⦁ Utilized Salesforce data to analyze customer behavior and preferences, implementing targeted marketing strategies that led to a 40% increase in lead conversion.⦁ Communicate and present ideas that could change procedures with the result of reducing the response time, creating efficiency and are repeatable throughout region.⦁ Be aware of retail competition, their product offering and their selling prices and using Electronic Parts Catalogs (EPC), various parts lookup user interfaces, books, and online resources to locate part numbers and their variations.⦁ Develop and execute go to market strategies and end-to-end product and feature launches aligned with company objectives.⦁ Documented troubleshooting processes and created user-friendly guides for common issues, facilitating knowledge transfer and onboarding of new HR staff.⦁ Collaborated with clients to define business requirements and translated them into data analysis projects, resulting in improved decision-making processes.⦁ Provide a high level of customer service as a liaison between the Furniture and Facilities teams to develop growth opportunities for both groups.⦁ Observes, ask questions, and coaches’ employees to detect variations and improve quality and productivity measures and Put corrective actions in place.⦁ Closely partner with product management on the roadmap to create the communication strategy for the Hotel Engine platform.⦁ Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.⦁ Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.

St Petersburg, Florida, United States

⦁ Prepare and present new client proposals.⦁ Conducted training sessions for employees on how to use UltiPro's self-service features, enhancing overall workforce efficiency.⦁ Leverages Quality Assurance feedback for personal and professional development.⦁ Ensure brand and logo standards are applied consistently in all marketing collateral, advertising and public relations venues⦁ Reviews KPIs as necessary to ensure role performance is adequate and implements improvements as necessary.⦁ Ensuring that all products are accurately listed on the company's website making sure to include product descriptions, images, pricing, and inventory levels.⦁ Multiple segmented content and promotional emails per week and Lead acquisition.⦁ Collaborated with the IT team to customize UltiPro modules, tailoring the system to meet the unique needs of the organization.⦁ Case studies and company success spotlights and Reporting analytics.⦁ Collaborated with cross-functional teams to integrate Salesforce with other business applications, streamlining data flow across the organization..⦁ Conducted regular system audits to proactively identify potential issues and implemented preventive measures, reducing system downtime by 25%.⦁ Managing the company's inventory levels by monitoring stock levels, placing orders with suppliers, conducting regular inventory audits, and ensuring that the warehouse is well-organized and efficient.⦁ Providing feedback and escalating issues within the Digital department.⦁ Provided user support and training on HR systems, empowering employees to troubleshoot minor issues independently and reducing the number of support tickets by 30%.⦁ Conducted statistical analysis to identify trends, patterns, and anomalies in data, contributing to the development of effective business strategies.⦁ Provided data-driven recommendations to clients, leading to a 50% improvement in key performance indicators.