Steven Berkow Email & Phone Number

Vienna, Virginia, United States

In-house consultant working closely with health plans, payviders, and other entities striving to leverage data interoperability, advanced analytics, and AI to deliver value-based care and to co-develop new InterSystems products and solutions to fully unlock the potential of IT to advance heathcare's quadruple aim.

Bethesda, Maryland, United States

Partnered with senior executives and management teams to unlock growth opportunities in the health care and workforce development sectors.• Helped clients pinpoint emerging needs for health care consumers, providers, and plans.• Developed compelling product offerings development roadmaps and channels for communicating value to target users.• Improved team productivity and engagement through organizational restructuring, role clarity, and goal alignment.• Provided services including strategic guidance, market analysis, hands-on operational support, and coaching.

Chicago, Illinois, United States

General manager for $40M workforce solutions division. Responsible for budget, P&L, client success, and productivity of 120-person team. Grew year-over-year revenues by 14%, surpassing annual sales target by 27%.• Spearheaded evolution of Press Ganey's SaaS-based engagement products and how company partners with health care organizations to build high performing workplaces.• Set and cascaded OKRs for diverse team of delivery associates, client advisors, product managers, and data specialists; increased engagement score of 120-member team by 10%.• Restructured service delivery to enhance efficiency and client experience through combination of process standardization and staff member specialization.• Equipped client advisors with strategic frameworks and intuitive graphics to communicate actionable insights from client data.• Streamlined and prioritized product roadmap, balancing user need, required investment, and time to market, and collaborated on wireframes to convey desired look, feel, and flow to software engineers.• Established feedback loops with internal stakholders and delighted, frustrated, former, and potential clients to improve client experience and capture impact stories.

Washington, Dc

Responsible for ongoing environmental scan of US health care system, including population needs and emerging technologies. Constructed and led multi-disciplinary teams to assess select programs and services to improve outcomes, experience, equity, and efficiency, to inform national and state-level policy and company investment.• Quantified the impact of wellness and disease management programs and other health benefits using large proprietary datasets.• Created methodology and living dataset for ongoing evalution of population segments best helped by home care programs and highest-impact initiatives.• Distilled key insights for improving health care access through strategies such as virtual care and expanding nurse practitioner scope of practice.• Presented findings and recommendations to senior executives, colleagues, and thought leaders.

Washington, Dc

General manager for $75M product portfolio, including strategy and leadership development programs and online application tools for physician, nurse, and HR leaders. Increased portfolio margins by over 10%. Responsible for budget, P&L, delivery, content quality, client experience, GTM strategy, and productivity of 70-person team. • Consolidated separate content and delivery teams for individual products to reduce staffing costs while bolstering client success in deploying growing number of recommended practices requiring collaboration among physician, nursing, and HR leaders.• Increased average number of users per client by 30% by modularizing content and expanding use of scalable, online delivery channels.• Launched SaaS-based solution for in-the-moment coaching and support of operational managers; scaled seed investment of $1M to $18M TCV and 10,000+ users in 18 months.• Equipped account managers with suite of configurable resources, including case studies, demos, and step-by-step guides, to convey product value and promote client success.• Created and managed cross-care-continuum "SWAT team" charged with providing rapid-cycle recommendations for adapting clinical operations and bolstering staff resilience amid COVID-19 and labor shortage.• Led regional sessions with health care executives to discuss how best to deploy recommended strategies and practices in their unique operating environments, emerging needs, and new product concepts.

Washington, Dc

General manager of research-based products and online services for nursing and workforce executives. Increased annual revenues from $20M to $60M through combination of existing product growth and new product launches. Responsible for P&L, content quality, delivery, client experience, product development, GTM strategy, and productivity of 80-person team. • Recognized developer of talent. Expanded team by 150% to support growth, while averaging single-digit turnover and career-pathing high-potiential talent to opportunties throughout larger organzation.• Led evolution of flagship strategy programs from syndicated research services recognized for comprehensive reports and executive meetings to leading source of proven best practices and plug-and-play implementation tools that all participating nursing and HR leaders can readily access through mutiple delivery channels.• Relaunched Advisory Board's Nursing Executive Center with updated value proposition centered on utility of recommended best practices, expanding Center membership to over two-thirds of US health systems plus leading international providers.• Launched Advisory Board Survey Solutions (a SaaS-based survey busness focussed on physician and employee engagement) with seed investment of $750K and grew it to asset valued at $80M within decade; raised average engagement scores of initial cohort of 80-leading health systems by 8.5% within five years.• Integreted GTM strategy for Advisory Board's disparate leadership development offerings (The 10/25/100 of Leadership Development) and introduced blended learing (onsite sessions embedded in series of self-paced online activities), resulting in highest renewal rate for Advisory Board's leadership development programs since inception.• Authored over 100 executive white papers and best practice reports for improving health care and workforce performance; served as keynote speaker for industry conferences and faciliator at 100+ executive retreats.

Washington, Dc

Launched and led best-practice membership program for health care HR leaders, growing participation to more than 1,800 organizations. Re-launched and led the Nursing Executive Center, Advisory Board's flagship program for advancing nursing.

Washington, Dc

Relaunched and led Advisory Board's international membership programs and services, revitalizing participation throughout the UK and EU. Launched and led dedicated membership program for health plan executives.

Education record

Bachelor'S Degree