• Lead Apple administrator and technician. JAMF administrator for all Apple devices used in district including iPads provided to all teachers, iMacs, Macbooks, iPhones, and iPods. • 1 of 2 lead technicians for District Office, offering any and all assistance relating to IT matters such as check printing issues, , and networking issues. • Lead technician at the middle school assisting teachers in any computer and smartboard issues as well as assist students with any Chromebook issues as the Chromebook administrator. This includes working with our tech aide in the building on fixing damaged Chromebooks, replacing damaged Chromebooks with loaners so students can continue learning, and sending Chromebooks out to get fixed through insurance or warranty claims. • Backup support for phone configurations using Cisco Unified Communications Manager • Coordinate with other consultant technicians to verify all open tickets are being properly handled. Follow up and help out technicians with networking/system issues such as Gmail migration issues and print scanning issues. • Provide asset management to all information technology resources in middle school building.• Assist in adding new internet lines to classrooms and offices using wire running kits. • Update Active Directory OU’s with active computers and users. • Administrator for various mission critical systems such as nVision finance manager used for check printing and purchase orders and Mosaic, our lunch system.

• Level I/II help desk support through our tech support e-mail. Any staff member will use this e-mail to notify myself and the Project Manager of any issues with any of the systems including, any e-mail issues, new user account setup, any networking issues such as not getting into a share drive, printing issues with report formatting, monitor ERS systems, and all software installs. • Collaborate with Project Manager to provide responsive support for all management departments. Accomplished by e-mail ticketing system and LogMeIn remote access to all employee computers. • Verify ERS’s (Emergency Response Systems) have all residents and locations accounted for by making reports, followed by matching up all residents and their rooms within the system. • Perform IT audits throughout our 12 Bristal locations. This includes making sure all employee/resident pcs’ are up to date and any peripherals are functioning correctly. Make sure all systems are being utilized in an efficient manner.• Manage DVR security camera systems for various locations. Make sure all location directors have access to cameras and are able to save/view footage. • Provide new phone account system training for our employees at various locations. Create PDF’s with proper instructions on how to properly use and maintain new systems. • Act as administrator in Active Directory. Add new users and perform configuration changes to ensure proper communication and access. • Maintain mailboxes in Microsoft Exchange. Change any mailbox setting as needed, such as e-mail forwarding and group membership. • Work with vendors to complete new system installations. Successfully implemented new 100 camera DVR system into computer system with proper testing. Assisted in proper installation of print checking software that was continuously crashing.

• Manage and implement Layton ServiceDesk and AuditWizard on the network for better tracking and diagnosing of assets. This includes configuring proper usernames and access for viewing.• Set-up, deploy, and maintain Cisco IP phones through Cisco Unified Call Manager.• Assist the IT Engineer with setting up and maintaining Cisco switches when configuring new labs throughout the district. This includes adding vlans to the correct ports. • Install access points for wireless networking and set up authentication by MAC filtering.• Keep updated inventory of item placement throughout the school district by labeling and tracking peripherals.• Attend to 2nd level service requests through our ticketing system by coordinating with 2 other technicians. Regularly check the system for status updates and input proper prognosis for pending issues throughout the 6 buildings in the school district. • Rebuild and deploy pcs’ and laptops by imaging hard drives for over 500 workstations.

•Propose and implement new investigative methods for finding vital information on property prospects. Finding the right prospect databases and helping co-workers figure out different ways of obtaining lease information, addresses, and phone numbers is always being updated. •Maintain database of prospects and key information by developing easy to navigate spreadsheets •Update our hosted website with new information •Give advice on IT related needs for the office. This includes finding a proper printer/scanner to handle our constant work flow and giving proper estimates on switching our wireless network to a small LAN.

•Prepare our Account Receivable report for upper management. This is done by manipulating raw data from our databases in to an excel spreadsheet for easy viewing. •Manage the configuration and documentation of our network scanners throughout various locations. Provide proper directions for maximum use out of these products. Maintain the user lists and make recommended changes.•Handle all of the hardware and software support for a 100+ member user community to include the deployment and configuration of all laptops, desktops, and mobile devices. As part of the support strategy I also manage the successful completion of data backup procedures and recovery processes on a daily basis.•Follow up on system slow-downs while performing daily system checks and contact vendors for proper support to software or hardware. This includes following support instructions or supervising on-site vendor support. Troubleshoot various hardware and software issues through remote access and phone support to arrive at a solution. •Database administrator for AS-400 and Allscripts. Migrate new employee data over these databases and look up employee data on a daily basis. Responsible for privileges and access to these databases. •Update databases with appropriate billing rate changes and client/employee information •Responsible for configuring and supporting network hard drive stations by inputting required folders with restricted access and mapping network drives on work stations with the right credentials.

•Handled all intern usernames and passwords for Novell Groupwise E-mail and system sign-on privileges throughout the New York district office•Assisted the IT Systems Administrator with installing individual computer work stations and confirming proper local area network connections •Developed various spread sheets for our IMS(Information Mission Statements) database and was responsible for re-organizing our case filing system •Coordinated with Verizon on proper cabling throughout the office and supervised placement of network cabling

•Installed many multi-monitor connections for various J.P. Morgan Chase offices throughout New York and Long Island. Deployed monitors and the appropriate drivers for proper use.

•Assisted the project management team with installing hardware such as RAM into desktops and re-imaging many computers at once through a server using Symantec Ghost •Provide asset tags and record keeping for monitors and desktops being deployed to many Long Island area hospitals. Making sure all products are packed for safe shipping.