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Steven Burnside Email & Phone Number
Senior Director: Strategy and Transformation (AI and Customer Success)
at
Optus
1 work email found
@deloitte.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director: Strategy and Transformation (AI and Customer Success)
Location
Sydney, New South Wales, Australia
Company size
Who is Steven Burnside? Overview
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Quick answer
Steven Burnside is listed as Senior Director: Strategy and Transformation (AI and Customer Success) at Optus, a with 10167 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at deloitte.com and a matched LinkedIn profile for Steven Burnside.
Steven Burnside previously worked as Senior Director: Strategy & Transformation (Customer Success) at Optus and Director: Strategy & Transformation at Aviv Group. Steven Burnside holds Bachelor Of Engineering (Honours 1St Class), Computer Systems from University Of Adelaide.
Company email context
Email format at Optus
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{first_initial}{last}@deloitte.com
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Profile bio
About Steven Burnside
I am a strategy and transformation leader with over a decade of international experience driving change at some of the world’s leading tech and financial services organisations. I have led a broad range of initiatives from digital strategy development to technology transformation with businesses of all scales, from start ups to large enterprises.My core skills & expertise:12+ YEARS OF INTERNATIONAL EXPERIENCE IN STRATEGY AND MANAGEMENT CONSULTING with over 30 businesses in Australia, Germany and Austria, across financial services, tech, telco & more.CORPORATE & DIGITAL STRATEGY DEVELOPMENT having led strategic planning for large businesses & tech strategy for Australia’s #1 bank.SUCCESSFULLY LINKING STRATEGY TO DELIVERY through driving business planning, investment prioritisation and aligning delivery through OKRs.EXTENSIVE DELIVERY EXPERIENCE having led or worked in fast-paced delivery teams on over 50 projects with businesses ranging from 15 to 50,000 FTE.ESTABLISHED AND LED MULTIPLE STRATEGY & TRANSFORMATION FUNCTIONS responsible for strategy, in-house consulting and business transformationBUILDING TRUSTED RELATIONSHIPS WITH STAKEHOLDERS AT ALL LEVELS from board, investors and senior executives to product & tech delivery teams.ESTABLISHED AUSTRALIA’S LARGEST IN-HOUSE TECH STRATEGY TEAM growing it from 0 to 12 team members.
Listed skills include Strategy, Management Consulting, It Strategy, Business Strategy, and 17 others.
Current workplace
Steven Burnside's current company
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Optus
10 roles
Steven Burnside work experience
A career timeline built from the work history available for this profile.
Senior Director: Strategy & Transformation (Customer Success)
I currently lead strategy for Customer Success @ Optus. Our Strategy function is responsible for setting long term strategy & investment planning for Optus' Customer Success division, which comprises Optus' digital & physical distribution, enterprise AI function, customer care, customer experience design and customer data & analytics.
Director: Strategy & Transformation
As a senior leader in AVIV’s Strategy & Transformation division, I played a critical role in defining and executing our strategy to establish a pan-European property marketplace, including:•Facilitating investor (PE) and board signoff of an ambitious 5 year strategy to build Europe's leading property marketplace•Linking strategy to execution through driving company-wide planning, introducing OKRs and establishing a group-wide agile planning & delivery cadence.•Establishing a transformation office to coordinate strategic execution, manage investor relationships, business planning and cost reduction•Coordinating a product & tech transformation establishing an agile product operating model and rebuilding legacy digital platforms
Sep 2022 - Jun 2023
Head Of Strategy: Technology
Leading CommBank's tech strategy team, I was responsible for: - Business & digital strategy development - Investment prioritisation and capital allocation - Agile / product operating model transformation - Strategic & transformation projects - Board & executive Leadership team reporting & communications[inclusive of sabbatical]
Oct 2018 - May 2022
Digital Workplace Strategy & Transformation Lead
I led the Strategy & Solutions Consulting function within CBA's Digital Workplace function, responsible for: - Strategy & business planning - Business performance - Internal Digital Innovation - Digital Accelerator partnerships - Business case development & solutions consulting
Nov 2017 - Sep 2018
Engagement Manager | Consulting: Technology Strategy & Innovation
Management consultant specialising in Technology Strategy & Innovation, including: - Strategy development (for tech businesses and IT business units) - Operating model design & transformation - Emerging technology innovation (product development for AI, ML and NLP) - Business performance optimisation, IT commercials & cost reduction - Mergers & Acquisitions and market entry - Strategic sourcing and commercial negotiation
Mar 2011 - Nov 2017
Senior Consultant | Technology Strategy & Architecture
Led multiple engagements and workstreams across: - M&A strategy, due diligence and execution - Strategy development for IT units - Technology program management & delivery - Architecture rationalisation and cloud migration
Jul 2014 - Dec 2015
May 2009 - Feb 2011
Undergraduate Software & Electrical Engineer
- Software development & testing- Systems modelling & design- Vendor relationship management
Nov 2005 - Mar 2009
It Infrastructure Support
Technology Partners Australia
Jun 2003 - Jan 2005
Team & coworkers
Colleagues at Optus
Other employees you can reach at optus.com.au. View company contacts for 10167 employees →
TR
Theresa Roberts
Colleague at OptusAustralia
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NK
Nicole Kupfer
Colleague at OptusGold Coast, Queensland, Australia
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TM
Toby M.
Colleague at OptusGreater Sydney Area, Australia
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Jジ
Jason ジェイソン Ford フォード
Colleague at OptusMelbourne, Victoria, Australia
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TP
Taylor Pan
Colleague at OptusSydney, New South Wales, Australia
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RZ
Radisha Zivanovic
Colleague at OptusGreater Sydney Area, Australia
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CA
Carlos Andres Aguayo Del Campo
Colleague at OptusSantiago, Santiago Metropolitan Region, Chile
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JK
Jason Kwong
Colleague at OptusGreater Melbourne Area, Australia
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DP
Duncan Podmore
Colleague at OptusSydney, New South Wales, Australia
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EL
Elia Lara
Colleague at OptusProvincia De Santiago, Santiago Metropolitan Region, Chile
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Theresa Roberts
Colleague at OptusAustralia
View →
NK
Nicole Kupfer
Colleague at OptusGold Coast, Queensland, Australia
View →
TM
Toby M.
Colleague at OptusGreater Sydney Area, Australia
View →
Jジ
Jason ジェイソン Ford フォード
Colleague at OptusMelbourne, Victoria, Australia
View →
TP
Taylor Pan
Colleague at OptusSydney, New South Wales, Australia
View →
RZ
Radisha Zivanovic
Colleague at OptusGreater Sydney Area, Australia
View →
CA
Carlos Andres Aguayo Del Campo
Colleague at OptusSantiago, Santiago Metropolitan Region, Chile
View →
JK
Jason Kwong
Colleague at OptusGreater Melbourne Area, Australia
View →
DP
Duncan Podmore
Colleague at OptusSydney, New South Wales, Australia
View →
EL
Elia Lara
Colleague at OptusProvincia De Santiago, Santiago Metropolitan Region, Chile
View →
2 education records
Steven Burnside education
Bachelor Of Engineering (Honours 1St Class), Computer Systems
Bachelor Of Arts, Politics
FAQ
Frequently asked questions about Steven Burnside
Quick answers generated from the profile data available on this page.
What company does Steven Burnside work for?
Steven Burnside works for Optus.
What is Steven Burnside's role at Optus?
Steven Burnside is listed as Senior Director: Strategy and Transformation (AI and Customer Success) at Optus.
What is Steven Burnside's email address?
AeroLeads has found 1 work email signal at @deloitte.com for Steven Burnside at Optus.
Where is Steven Burnside based?
Steven Burnside is based in Sydney, New South Wales, Australia while working with Optus.
What companies has Steven Burnside worked for?
Steven Burnside has worked for Optus, Aviv Group, Commonwealth Bank, Deloitte Australia, and Deloitte Deutschland.
Who are Steven Burnside's colleagues at Optus?
Steven Burnside's colleagues at Optus include Theresa Roberts, Nicole Kupfer, Toby M., Jason ジェイソン Ford フォード, and Taylor Pan.
How can I contact Steven Burnside?
You can use AeroLeads to view verified contact signals for Steven Burnside at Optus, including work email, phone, and LinkedIn data when available.
What schools did Steven Burnside attend?
Steven Burnside holds Bachelor Of Engineering (Honours 1St Class), Computer Systems from University Of Adelaide.
What skills is Steven Burnside known for?
Steven Burnside is listed with skills including Strategy, Management Consulting, It Strategy, Business Strategy, Stakeholder Management, Business Transformation, Governance, and Business Planning.
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