Managing organizational programs through cross-functional support and facilitation of objectives and resources; solve complex problems; conflict management; recognize and capitalize on improvement opportunities to accomplish organizational goals.  Managed project portfolio to optimize continuous improvement initiatives that reduced annual support costs by $1 million and reduced demand for technical support by 8.1%.

Managed an I.T. support team of 22 personnel to deliver all aspects of service delivery for desktop, network, and telephony. Responsible for translating business plans into tactical action items. Ensured all policies and procedures were followed; meeting goals and objectives; built accountability for progress in achieving results; identified and addressed improvement opportunities. Spearheaded Wireless Cart Process Improvement that reduced annual support costs by $8 million.

Partner with department manager in creating and maintaining department documentation and liaison with support organizations. Provides analysis and reports for systems and team evaluations to improve performance. Develop staff assignments strategy to ensure requests were fulfilled promptly. Provide team support and coordinate significant system changes, day-to-day activities, and projects. Spearheaded self-service training for 50+ in-patient pharmacy staff members that reduced pharmacy incidents… Show more Partner with department manager in creating and maintaining department documentation and liaison with support organizations. Provides analysis and reports for systems and team evaluations to improve performance. Develop staff assignments strategy to ensure requests were fulfilled promptly. Provide team support and coordinate significant system changes, day-to-day activities, and projects. Spearheaded self-service training for 50+ in-patient pharmacy staff members that reduced pharmacy incidents by 40%. Show less

Recognized as an expert in the specialized knowledge in communications and ensuring 15 soldiers under charge developed expertise in personal responsibilities and duties in the US, Germany, and Bosnia.