Steven Castillo Email & Phone Number

Jersey City, Nj, Us

New Jersey, United States

• Deliver over 16,000 rides, ensuring a seamless and stress-free experience for passengers, highlighted by a maintained high satisfaction rating of 4.95 out of 5.• Consistently engage riders with captivating conversations, enhancing their travel experience and fostering memorable journey.• Achieve and sustain an exceptional service rating through dedicated attention to passenger comfort and safety, affirming a commitment to excellence in ride-sharing services.

Jersey City, New Jersey, United States

• Engaged in detailed consultations with potential clients to evaluate their insurance requirements, financial objectives, and budget constraints, facilitating tailored insurance solutions for over 100 clients.• Delivered personalized quotes and expert coverage recommendations, ensuring clients' needs and financial goals were strategically aligned with their insurance plans, leading to a 31% increase in policy sales.• Articulated the benefits, features, and potential drawbacks of diverse insurance policies, enhancing client understanding and supporting informed decision-making to boost sales.• Conducted comprehensive health and lifestyle assessments, accurately completing applications for underwriting evaluation for more than 200 applications annually

New York City Metropolitan Area

• Navigated complex project decisions, skillfully selecting optimal paths forward to drive project milestones and deliverables, ensuring timely completion.• Implemented rigorous quality control protocols throughout project phases, upholding high standards and ensuring deliverables met expected quality benchmarks.• Strategically assigned tasks leveraging team strengths, optimizing project execution and team performance.• Acted as the central liaison for cross-functional teams, fostering collaborative efforts and maintaining alignment on project objectives to achieve unified project progress.

White Plains Ny

• Expanded and nurtured a diverse client portfolio through strategic use of referrals, social media, and other outreach methods, resulting in a 36% growth in client base within a year.• Customized insurance product presentations to align with individual client needs through detailed needs analysis, successfully catering to over 50 unique client profiles each quarter, emphasizing the most relevant features for each client.• Upheld strict confidentiality protocols for all client information and banking records, ensuring trust and compliance in client interactions, with zero breaches in confidentiality over the course of handling more than 300 clients' sensitive data.

Queens, New York, United States

• Implemented bi-weekly reviews of product performance and sales activities across accounts, enhancing client engagement and contributing to a 15% increase in repeat business.• Contributed valuable market insights to the management team, reporting on sales trends, emerging product developments, and competitor movements.• Ensured high levels of customer satisfaction through timely and professional responses to all account requests, maintaining exceptional service standards.• Achieved and surpassed set sales targets and distribution benchmarks by 120%, contributing to the company's overall sales objectives and securing a leading position in the sales department rankings.

Great Neck, New York, United States

• Streamlined the draw request process for borrowers involved in diverse real estate ventures, enhancing project funding efficiency.• Ensured alignment of draw requests with loan protocols, bolstering the integrity and smooth operation of loan disbursements.• Initiated and managed worksite inspections to verify that project advancements matched financial draw requests, ensuring transparent and accountable fund allocation.• Implemented thorough title verification processes to prevent financial risks by ensuring no liens were present before fund release.

Hoboken Nj

• Engaged with leads from the company CRM to assess the needs and financial capabilities of sellers, buyers, and renters, enhancing client engagement and conversion rates by 20% through personalized interaction with clients annually.• Conducted detailed comparative market analyses to accurately appraise property values, facilitating informed and persuasive sales presentations to potential sellers, which resulted in a 25% increase in listings acquired.• Coordinated property showings, drafted contracts, and negotiated terms with listing and buyer agents to close deals favorably.• Stayed abreast of real estate market trends and adopted industry best practices, ensuring professional advice and service to clients in a dynamic market environment.

Hoboken, New Jersey, United States

• Successfully matched clients with properties that fit their needs and budget, leveraging in-depth interviews and market knowledge to enhance client satisfaction and decision-making.• Facilitated numerous property viewings, coordinating appointments that led to successful sales and rentals, thereby contributing to the brokerage's revenue and client base expansion.• Provided guidance on market dynamics, pricing, mortgages, and legalities, empowering clients to make well-informed real estate decisions, resulting in a high rate of client satisfaction and transaction completions.• Ensured continuous and effective communication, delivering valuable feedback from various real estate stakeholders to clients, which streamlined the transaction process and reinforced client trust and loyalty.

Carlstadt, New Jersey, United States

• Developed and managed the distribution of precise monthly pricing sheets for key accounts including national restaurant chains and retail clubs, improving transaction accuracy and client satisfaction.• Successfully handled weekly order processing for over 40 accounts, which contributed to sustained account loyalty and revenue growth.• Directed exclusive product orders to sales representatives from multiple distributors, streamlining distribution efforts and ensuring optimal product availability across critical national accounts.• Rectified any order discrepancies, ensuring accurate deliveries and maintaining high standards of customer trust and satisfaction, thereby reinforcing the company’s reputation for reliability and responsiveness.

New Jersey, United States

• Leveraged in-depth market analysis to enhance account performance, boosting sales volume and expanding market share within the multicultural segment.• Offered critical insights on product trends, aiding retailers in optimizing shelf placement and management, which in turn, maximized product visibility and consumer engagement.• Consistently met and exceeded monthly distribution and display objectives through strategic education of account owners and managers on pricing schedules, enhancing product presence and sales.• Forged and maintained relationships with three distributors, numerous sales representatives, PRUSA Distributor Managers, and key accounts, attributed to consistent, high-quality follow-up and engagement.

New York City Metropolitan Area

• Managed 120 events monthly across various portfolio brands, diligently adhering to budget constraints to guarantee program execution aligned with corporate standards.• Implemented and oversaw a comprehensive electronic system for tracking promotional staff payroll and event scheduling, ensuring accurate and timely weekly submissions.• Delivered detailed reports and insights to TEAM Enterprise's senior management, highlighting key outcomes and ensuring all activities met the highest quality standards and complied with agency procedures.• Strategically distributed promotional resources to optimize their impact over the promotional campaign, significantly enhancing client satisfaction and achieving targeted marketing objectives.

Bronx, New York, United States

• Leveraged Nielsen Data and localized market reports to monitor performance across 1200 accounts, promptly identifying and mitigating negative trends to drive positive outcomes.• Directed Key Account Representatives in managing 200 focus accounts, ensuring strategic territory coverage, effective merchandising, and successful promotional and distribution objectives.• Facilitated and led weekly strategic discussions with the sales manager, five sales supervisors, and representatives from Integer, focusing on field activities and promotional effectiveness to optimize sales strategies.• Established and met ambitious monthly goals with Manhattan Beer Distributors and Integer agency representatives, achieving a 46% increase in Hispanic market share within targeted accounts.