Steven Curry Email & Phone Number

Thornaby, GB

Provide system applications support and development for, terminal operating system, vessel management information system, agency and freight systems.MS SQL Database install, support and development, including building SSRS reports and SSIS packages.Regularly manage, lead and implement key projects within the business.Develop and maintain relationships with.

Manage and Lead problems in accordance with the Problem Management Process. Problem lead for 2 contracts and deputy for 3 contracts.Using MS Excel create reports for analysis, trending and initial investigations including manipulating data to produce graphical charts and pivot tables for evidence of incident activity and identification of problems.Liaise.

Provide 1st and 2nd line support via Telephone and E-mail.Ensure all queues are updated and are done so within SLA.Provide training to all agents and always available for ongoing assistance where needed.Service Desk Champion of numerous contracts, maintaining relationships with the relevant support teams to increase knowledge and improve First Time Fix.

Supporting around 600 users consisting of 400 machines which use Windows XP.Installation, configuration and maintenance of hardware and software also including checking for quality/safety. Active Directory Administration.1st and 2nd line support.Implement, test and document solutions to errors Extensive MS Office 2003/2007/2010 knowledge.Created a helpdesk.