Steven Curry Email & Phone Number

Thornaby, Gb

Provide system applications support and development for, terminal operating system, vessel management information system, agency and freight systems.MS SQL Database install, support and development, including building SSRS reports and SSIS packages.Regularly manage, lead and implement key projects within the business.Develop and maintain relationships with key stakeholders of the business.Mentor members of the team.Share and document knowledge throughout the whole IT Department.Digitalised a large number of existing paper based processes. (1 department is now 100% digitalised from 100% paper based)Introduced API integration usage into bespoke applications.Automated processes using PowerShell scripts.Created a bespoke touch screen keyboard using C# Visual Studio.

Manage and Lead problems in accordance with the Problem Management Process. Problem lead for 2 contracts and deputy for 3 contracts.Using MS Excel create reports for analysis, trending and initial investigations including manipulating data to produce graphical charts and pivot tables for evidence of incident activity and identification of problems.Liaise with engineers and management teams on a daily basis ensuring that remedial work is being undertaken.Host conference calls to organise any actions that are required and ensuring that the right people for the work are in place and ensure that the correct level of approval is agreed.Provide necessary training around the problem management process to all levels of the company.Assist other problem analysts with my own knowledge skillset.Provide capacity management analysis on all servers ensuring any identified trends are dealt with accordingly.Provide major incident support where required.

Provide 1st and 2nd line support via Telephone and E-mail.Ensure all queues are updated and are done so within SLA.Provide training to all agents and always available for ongoing assistance where needed.Service Desk Champion of numerous contracts, maintaining relationships with the relevant support teams to increase knowledge and improve First Time Fix rates whilst being the contact between the Service Desk and On-site teams.Produce reports and identify areas of improvement.Attend client sites for meetings and also providing on-site support when needed.Attend weekly meetings to discuss current stats and ways these can be improved.

Supporting around 600 users consisting of 400 machines which use Windows XP.Installation, configuration and maintenance of hardware and software also including checking for quality/safety. Active Directory Administration.1st and 2nd line support.Implement, test and document solutions to errors Extensive MS Office 2003/2007/2010 knowledge.Created a helpdesk call logging database using Microsoft Access and also created a web front end using asp.netHelp educate the new recruits by assisting them with technical issues.Regularly visit 4 primary schools to maintain their network, making sure that everything is working correctly and to introduce new hardware and software which will help them run more efficiently.Experience of RM CC3 and CC4 Servers and administration.