Coordinate and assign transportation services to clients to assure accessibility to needed services in English and Spanish languages. Arranges needed emergency transportation. Monitors eligibility, volume of rides, program budget and resources to assure compliance with contract requirements. Maintains necessary records and data to assure timely and accurate information is available for contract management and program planning while maintaining client confidentiality. Represents program during monthly provider meetings, reporting and audits.

Training and supervision of temporary and newer employees as well as providing training to long time staff members. Guided diverse employee group in the creation of improved business practices, facilitating, documentation and serving as a link with larger committee to coordinate approval of the proposals. Elicited employee feedback and recruited local business participation to significantly expand and improve employee recognition program. Engage in well-developed negotiation and conflict resolution skills with clients in need of immediate information or assistance.

Maintained confidential participant information, including demographic material. Engaged in, trained and coordinated the work flow of other data managers in data entry, filing, collation and batching of study participant data.