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@gainsight.com
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Steven Doty is listed as CS Ops Program Manager at Gainsight at Gainsight, based in Harrisonburg, Virginia, United States. AeroLeads shows a work email signal at gainsight.com, phone signal with area code 800, and a matched LinkedIn profile for Steven Doty.
Steven Doty previously worked as CS Ops Program Manager at Gainsight and Solutions Architect at Gainsight. Steven Doty holds Bachelor Of Science - Bs, Individualized Studies - Software Architecture And Management from James Madison University.
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AeroLeads found 1 current-domain work email signal for Steven Doty. Compare company email patterns before reaching out.
Efficiency and accuracy are my primary goals.
Listed skills include Salesforce.Com, Troubleshooting, Customer Service, Microsoft Excel, and 23 others.
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San Francisco, California, Us
Strategic lead and systems expert focused on the technical and architectural oversight of the internal Gainsight CS system, related project planning, and the strategic alignment of the CS platform with business objectives. Owns some technical build work, but mainly focuses on program management, task allocation, QA, and delivering processes to end users.
San Francisco, California, Us
As Gainsight’s Solutions Architect & lead Gainsight Admin, I was responsible for understanding the needs of the business, designing solutions that increased the effectiveness and scalability of the team, and communicating the strategy to the business leaders.Key Accomplishments:* Gainsight's Internal migration of CS customer data from Companies to Relationships* Internal Launch of CSQL (Customer Success Qualified Leads) feature and automatic opportunity creation in Salesforce* Internal Launch of Gainsight Revenue Optimization platform's Account-Based Forecasting Feature, which we actually aligned to each product to show Customer Success and Customer Account Manager forecasts by product line
Arlington, Virginia, Us
I determined strategies, set prices for our E&E products, analyzed price performance, and managed projects spanning the sales life cycle. I monitored our sales and marketing performance and effectiveness through Microsoft PowerBI and other tools. I also administered our GSA contract, drove changes with our Salesforce.com instance, and review our RFP responses.
Arlington, Virginia, Us
System architect and Administrator for Rosetta Stone's initial implementation of Gainsight, the Customer Success industry's leading SaaS B2B CRM tool. I worked within the CRM team to serve the business and provide complex solutions with rapid turnaround to Rosetta Stone's growing Enterprise & Education team, along with other critical processes across the business related to mass communications, usage analysis, NRR management, and CS operational consistency.
Arlington, Virginia, Us
I served the Enterprise and Education Business and other teams to efficiently provide accurate and meaningful data and analysis, in order to drive positive relationships with the E&E Client base, and drive profitability in the business overall. I was the sole person responsible for determination of public reporting of GRR and NRR figures for Rosetta Stone's B2B division, and managed this process end-to-end from initial contract ingestion and ARR determination through calculation and reconciliation to final reporting for board meetings.
Arlington, Virginia, Us
Drove critical support and infrastructure of client relationships and supported renewal and upsell opportunities through confident and effective assistance of client administrators and IT via calls, chat, remote sessions, and email.Performed support operations analysis including Cisco Call Management, case/ticket volumes, and SLA adherence for all contact channels.
Framingham, Ma, Us
Led a top-ten profitable service sales organization selling in-store services only, that competed with other locations with dedicated offsite services for the annual top spot in highest sales of EasyTech services. Trained teammates on market basket expansion, upsell methodologies, and value selling. Coordinated warranty services and managed up to fourteen systems in service tasks simultaneously. Serviced and repaired personal and small business desktop and laptop computers of all brands. Selected for Manager/Keyholder training and regularly handled security and inventory for high value assets.
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Steven Doty works for Gainsight.
Steven Doty is listed as CS Ops Program Manager at Gainsight at Gainsight.
AeroLeads has found 1 work email signal at @gainsight.com for Steven Doty at Gainsight.
AeroLeads has found 1 phone signal(s) with area code 800 for Steven Doty at Gainsight.
Steven Doty is based in Harrisonburg, Virginia, United States while working with Gainsight.
Steven Doty has worked for Gainsight, Rosetta Stone, and Staples.
You can use AeroLeads to view verified contact signals for Steven Doty at Gainsight, including work email, phone, and LinkedIn data when available.
Steven Doty holds Bachelor Of Science - Bs, Individualized Studies - Software Architecture And Management from James Madison University.
Steven Doty is listed with skills including Salesforce.Com, Troubleshooting, Customer Service, Microsoft Excel, Data Analysis, Os X, Crm, and Databases.
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