Steven Drake Email & Phone Number

Idaho Falls, Idaho, United States

Collaborate with federal partners in the Department of Homeland Security and Cyber Security Infrastructure Security Agency to actively report vulnerabilities to critical infrastructure. Present findings and research on top five Common Weakness Enumerations, trend analysis, and mapping to the MITRE ATT&CK Framework to the Verification and Validation (V&V) Team at the Idaho National Laboratory. CISA trend analysis and research protecting asset owners and operators (AOO) in U.S. Critical Infrastructure. Performed ICS Advisory reviews for members of the V&V Team prior to publication. Participant and contributor in simulated nuclear mishaps Isolated online exploits with missing Common Vulnerability and Exposures identification for adjudication. Prepared summary findings on the Common Vulnerability Scoring System v.3 and presented them for adoptionKEY ACCOMPLISHMENTS+ Successfully researched previous year’s top 5 Common Weakness Enumerations (CWE) to protect U.S. Critical Infrastructure.+ Performed 2021 CWE trend analysis and presented research with focus on the protection and defense of AOOs.+ Mapped vulnerabilities to the MITRE ATT&CK and Defend Frameworks

Blackfoot, Idaho, United States

Founded and operated business offering technology support services for client base. Oversaw all business operations, including customer service, sales, marketing, product management, compliance management and fiscal oversight. Provided end-user IT equipment and software support, to include service desk functions, video teleconferencing, audio-visual support activities, lifecycle management, and fulfillment of end-user hardware and software capability requirements. Maintained McKesson's Medisoft Patient Accounting system for clients, ensuring alignment with Medicare and Medicaid Requirements. Assisted in customer setup for iPhone, iPad and Android mobile device, as well as Medisoft medical practice databases using cloud supported communication.

Spokane, Washington, United States

Filled role as Project Manager to coordinate calendars and schedules between IT and Software Teams to perform critical software updates for medical providers. Performed day-to-day coordination of assigned task order projects, including the planning, administration, and documentation of innovation research program efforts. Diagnosed IT issues to provide customer support, technical advice, guidance, and recommendations. Planned delivery of IT customer support services, to include hardware and software installations, configuration, and troubleshooting. Utilized ConnectWise Manage ticketing system to manage and maintain all customer support inquiries, ensuring the successful resolution of technical issues.

Delivered leadership and direction of IT Software Support Team for McKesson's Medisoft Patient Accounting system used in small medical practices. Administered computer systems and managed system performance. Set up networks. Startup, operate, and shut down systems. Managed user access, trained new personnel, identified and resolved problems. Reported, tracked, and researched incidents in several online solutions such as BridgeTrak, iSupport, and ConnectWise. Independently set up customer equipment to include handheld devices, notebooks, workstations, servers, wireless routers, switches, and more. Led support operations and followed up with customers on annual customer support renewals.

Oversaw technical support operations, primarily focusing on patient accounting and medical claims submissions. Installed and configured software on various devices, including notebooks, Microsoft Servers and VMWare Cloud Hosted Environments.

Originally served in US Army Reserves prior to transitioning to Idaho Army National Guard in 1993. Received an Honorable Discharge.

Master Of Business Administration - Mba, Computer Information Systems

Bachelor Of Science - Bs, Business - International Commerce