Steven Echevarria Email & Phone Number

Oakville, ON, CA

United States

• Created a large-scale Customer Service solution to analyze customer journeys, reducing call related costs by over $30,000 a month.
• Fine-tuned database queries using ETL pipelines, Data profiling and Query optimization to optimize performance and reduce AWS costs by over $5000 a month.
• Implemented data governance practices in Qlik Sense, ensuring data accuracy, consistency, and compliance with organizational standards, maintaining 99% data uptime.

United States

• Use of efficient SQL with Snowflake to pull over 20 TB of data daily and loaded them into a cloudcomputing platform with proper structure for later utilization.
• Transformed and automated large amounts of data from Snowflake using JavaScript and HTML inAWS Lambda into more than 5 different channels of internal and client facing critical data.
• Use of bash, virtual machine software and cloud computing/storage to automate numericinformation to graphical presentation.

Miami, Florida, United States

• Extensive use of Python and NoSQL for ETL and statistical analysis to find a large array KPIs forthe executive board resulting in over 10 new analysis-driven projects.
• Help maintain and support existing data analytics platforms and reporting tools through Python.
• Designed and developed numerous dashboards and data visualization using Python and Tableauto present to stakeholders.

Miami, Florida, United States

- Respond to customer requests, inquiries or complaints and explain company policies in a pleasant and professional manner.- Emphasizing public relations and effective revenue risk management as well as providing a variety of information regarding the company.- Assisting with agency inquiries and Medical Essential Service Program (MESP)

Miami/Fort Lauderdale Area

- Increased class average grade by over 25% (from a D to a B-).- Educated over 160 students on descriptive statistics, probability distributions, estimation, central tendency, dispersion among other topics.- Used Python alongside visualization libraries (like ggplot and Matplotlib) to read, organize and output data using.csv (Excel) files to facilitate.

Miami, Florida, United States

- Diagnosed, troubleshooted and repaired over 500 electronic devices.- Explained complex technical issues to customers in a non-technical, simple to understand manner therefore increasing overall client satisfaction.- Highest accessory seller from May to August.

Miami-Dade County, Florida, United States

Provided support for all assigned schools within Miami-Dade County School Systems. Handled troubleshooting, fixing computers, replacing networking devices, routers and switches. Installed, supervised and provided maintenance to over 500 computers.