Field specialist. Commercial equipment inspections, investigation, and customer care.

Field inspections, investigation, and shop relations.

Claims investigation and customer interaction.

Manage cross-functional operations in the service department. I schedule and coordinate team member responsibilities and daily tasks. I function as Subject Matter Expert (SME) with respect to vehicle repairs and services. Completed a broad array of managerial responsibilities with minimal to no supervision. I conducted regular performance evaluations; utilize established Key Performance Indicator (KPI) metrics to gauge productivity. I also verified personnel are current on certifications. I maintained an exceptional track record of satisfied customers by providing high-caliber service. My department was awarded for top two year over regional service growth in the first quarter of 2017.I fostered and cultivated open and collaborative lines of communication between departments to drive organizational synergy.

I combined business and customer service expertise to increase repeat business by providing above-standard repairs and service for client base. I broke down complex automotive parts/repairs terminology for customer benefit. I also recommended appropriate services/packages aligned with unique needs. I conducted continuous personnel training to increase productivity and promote a collaborative working environment. I ensured branch compliance with corporate and manufacturer regulations.

• Operation of Caterpillar skid steer, 906 loaders, and Michigan loaders; while both plowing and relocating snow in inclement weather, while in close proximity to other vehicles in congested parking lots.• Responsible for multiple jobsites • Responsible to insure jobsite is properly completed and done correctly before leaving • Notifying foreman of completion, progress, any incidents, and logging own time card

I generated new business on behalf of this commercial/residential home improvement entity. I employed financial capabilities to provide accurate estimates for existing and prospective clients.I demonstrated exceptional relationship management skills in door-to-door sales.I consistently met/exceeded established quotas.I also documented insurance claims with Xactimate and communicated with insurance adjusters in order to complete and renew properties in accordance with their contracts.• Sales and expertise in residential and commercial roofing, siding, windows, doors, gutters, etc• Highly skilled in generating new business, following sales process, and closing sales• Strong understanding of calculating and estimating materials needed for building projects• Providing follow-up and customer support, overseeing on site job construction, and collecting all payments • Conducting door to door and phone sales to collect leads • Working with insurance companies to coordinate repair of storm related damage on behalf of the homeowners• Using Xactimate for calculation of property damage

I adapted to the unique demands of the custom landscape and exterior home remodeling environment. I diversified my skill set in working with retail, commercial, and wholesale customers. I exceeded sales metrics and expectations. • Strong understanding of materials and products available within the landscape and exterior home remodeling industries• Responsible for calculating all materials for residential and commercial jobs alike• Working within margins while selling above expectations • A large amount of experience selling knowledge and material to retail, commercial, and wholesale customers