• Coordinate tax return procedures for multiple clients, ensuring timely completion and submission of all necessary forms and documents pursuant to the previous tax year• Increase efficiency of firm outflow of returns by more than 20% year over year• Collaborate with various stakeholders including other associates and partners to streamline processesand increase efficiency and accuracy of information

• Measure Key Performance Indicators to drive performance results in customer service andbudget performance• Analyze data and performance metrics via Tableau, Excel, 1P Dashboards to identify areasof opportunities• Manage the day-to-day operations of the region, provides daily support to areamanagers and site leads• Responsible for new site-launches and field support of talent acquisition and training• Owner of Net Promoter Scores (NPS) for quality, safety and customer satisfaction

• Directly manage over 400 employees as they fulfill over 100k+ weekly customer grocery orders• Monitor and manage productivity by preparing and analyzing reports via Tableau and Excel while identifying ways to improve quality and efficiency• Research customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals• Collaborate with Area Manager peers and Operations Managers to ensure efficient allocation of resources• Promote culture of safety in the workplace• Improve associate engagement by creating team building activities with prizes to increase employee satisfaction

• Deliver top-notch administrative support to office staff, promoting excellence in office operations• Manage financial activities and investment accounts for the church• Consult with the church to help assess their business and banking needs and give investment advice• Use monthly revenue data to predict trends, and to determine investment allocations amounts every month• Facilitate and complete tax returns for the church's tax business