Steven Feist Email & Phone Number

Connecticut, United States

• Devised comprehensive frameworks for start-up activities across four different sectors, resulting in the successful launch of three new products; frameworks now used by over 15 teams for ongoing operational support.
• Spearheaded the strategic direction of the leadership team for an emerging company; orchestrated the launch of a mid-sized local marketing firm, achieving a client acquisition rate of fifty new clients within the first.
• Conducted in-depth assessments of current operational processes, leading to the identification of key inefficiencies; implemented solutions that advanced overall service delivery workflows and contributed to.

Denver, Colorado, US

• Directed operational strategies that optimized performance metrics, achieving a 30% increase in service delivery speed while ensuring all facilities met compliance standards and maintained a 95% customer satisfaction.
• Engaged with leadership to Objectives and Key Results. (OKRs) that measure progress toward strategic goals; designed a tracking dashboard now utilized by fifteen department heads to monitor performance and drive.
• Achieved a consolidated P&L GM of $397MM and an EBITDA of $56MM by implementing strategic cost-reduction initiatives focused on operational efficiencies and optimized resource allocation across departments.
• Drove the analysis and re-engineering of procurement processes, identifying inefficiencies that led to a substantial reduction of subcontractor costs by $15MM+, while enhancing vendor relationships and service delivery.

Denver, Colorado, US

• Helmed operations of 600-employee department. Collaborated with senior leadership and discussed services, marketing strategies, and initiatives affecting performance. Resolved complex business issues from strategy to.
• Led a 2-state call center consolidation that increased customer satisfaction and reduced FTE cost by 12%.
• Spearheaded and revamped the Florida operations leadership team and produced a high performing, award-winning organization with a 30% EBITDA improvement.
• Drove 30% new market growth and heightened customer performance metrics in expanded Texas, Florida, and Louisiana territories.

Denver, Colorado, US

• Oversaw departments, strategic direction, and 280-member operation. Mentored and motivated teams to provide quality work to reach goals and objectives. Managed strategic daily operations. Communicated with leadership.
• Steered and implemented built a 300-FTE call center with a $60MM operating budget.
• Achieved Consolidated P&L and exceeded goals established for GM and EBITDA by 10%. Revenue $49MM and EBITA 45.6MM.
• Reviewed current operations analyses and devised strategic plans which reduced fraud and returned $7MM to Texas. Subsequently grew the Texas operation to $100MM through partnerships.

Atlanta, Georgia, US

• Implemented a data-driven approach to optimize resource allocation for a 1,200-employee region, resulting in a 30% enhancement in resource utilization and a streamlined process that supported more efficient project.
• Completed a strategic consolidation of call center operations that improved customer satisfaction metrics across all channels; the initiative led to a 12% reduction in full-time employee costs while maintaining service.
• Formulated a comprehensive operational strategy that produced a high-performing organization recognized for excellence, achieving a 30% enhancement in EBITDA; engaged stakeholders in process improvements that fostered.

Atlanta, Georgia, US

• Orchestrated quarterly strategic planning sessions for a 280-member operation, aligning departmental goals with overall business objectives; these sessions resulted in 1M+ actionable insights that drove operational.
• Spearheaded the establishment of a 300-FTE call center with a $60MM operating budget; developed comprehensive training programs that increased agent performance metrics by 20%, enhancing overall service quality and.
• Conducted comprehensive reviews of operational analyses to identify vulnerabilities; devised strategic initiatives that mitigated fraud risks, recovering $7 million for the state of Texas, and enhancing overall.

Atlanta, Georgia, US

Area General manager of LogistiCare's Oklahoma / Colorado operations I oversee 2 central business offices and call centers, am responsible for an 8-member management team and 50 staffers. Managing the state's 32 million dollars in revenue for SoonerRide program, including 60,000 non-emergency medical trips a month for over 600,000 eligible Medicaid.

Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

Alpha Therapeutic Corporation, Lakewood, CO - Directed and managed the operation of a plasma collection center with a multi- million dollar annual budget and staff of over thirty. Increased profitability by increasing donor volume and decreasing operating costs. Was directly responsibly for strategic planning, customer service, public relations, and.

Greenwood Village, CO, US

Managed daily operations including three supervisors, four reliefsupervisors, 160 line level employees and over 2.5 million dollars inassets. o Evaluated internal and external "key performance indicators" o Directed and supported supervisors to maintain consistency in employee recognition, coaching, and discipline. o Interfacing with local union, resolved.

Greenwood Village, CO, US

Provided emergency response, treatment, and transportation.o Rapidly assessed a patient's medical condition.o Administer drugs, defibrillate, and provided advanced airwaymanagement before and during patient transport to a hospital.

Washington, DC, US

Nuclear Weapons Assembler tasked with highly specialized and sensitive responsibilities related to the assembly, maintenance, and disassembly of nuclear weapons. USMC CMS Vault NCO (Communications Security Material System Vault Non-Commissioned Officer) responsible for managing and safeguarding classified communication materials, equipment, and information.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General