Steven Flaig Email & Phone Number

Norwalk, Connecticut, United States

• Provide on-site and video product training sessions at partner call centers as needed
• Develop and implement strategies to improve operational efficiency, reduce costs, and increase productivity
• Mentor junior staff in the organization’s business processes, customer service standards, and quality assurance protocols
• Conduct regular performance appraisals for direct reports to provide feedback on their work performance
• Lead and support troubleshooting of operational issues to reduce project bottlenecks or delays
• Provide operational updates to executive team to mitigate areas of concern

Greenwich, Connecticut, United States

• Identified opportunities for improvement in planning processes and recommended solutions to senior leadership
• Created comprehensive models for forecasting future demand based on historical data analysis
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes

Norcross, Georgia, United States

• Coordinated logistics for national events and meetings
• Identified process gaps and developed solutions to improve operational performance
• Implemented training programs to ensure team members are up-to-date on best practices