Steven Flaig Email & Phone Number

Norwalk, Connecticut, United States

• Provide on-site and video product training sessions at partner call centers as needed• Develop and implement strategies to improve operational efficiency, reduce costs, and increase productivity• Mentor junior staff in the organization’s business processes, customer service standards, and quality assurance protocols• Conduct regular performance appraisals for direct reports to provide feedback on their work performance• Lead and support troubleshooting of operational issues to reduce project bottlenecks or delays• Provide operational updates to executive team to mitigate areas of concern

Greenwich, Connecticut, United States

• Identified opportunities for improvement in planning processes and recommended solutions to senior leadership• Created comprehensive models for forecasting future demand based on historical data analysis• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes

Norcross, Georgia, United States

• Coordinated logistics for national events and meetings• Identified process gaps and developed solutions to improve operational performance• Implemented training programs to ensure team members are up-to-date on best practices