Highly experienced in working all aspects of cases involving personal, business and wealth customers.Experience working Terrorist financing cases, Vulnerable customers, Sanctions cases and PEPs.Working experience of the consents process.Deputy management duties including resourcing, taking team huddles, one to ones and general running of teams.Undertaken numerous courses on gambling, terrorist financing and HMRC risks.

Whilst working in a retail branch of the Clydesdale Bank my role involved:serving customers at the teller position, getting to know the customer creating a personal relationshiphandling cash deliveriesreplenishment of the ATMcreating sales opportunities.

Running the store as duty managerweekly and daily bankinghandling of office paperworkdealing with warehouse deliveriesre-bin of stock roompicking stock and serving the stock to customersserving customers via the till, customer services and jewellerydealing with customers problem