Steven Gantzer Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio

Covington, Kentucky

- Efficiently responded to inbound and outbound phone calls to meet and exceed goals while generating additional business for the company. (KPI goals: 4 inbound calls/hour, 10 outbound calls/hour. Personal achievements: 4.7 inbound calls/hour, 11 outbound calls/hour)- Received recognition from senior management in Q3 2018 and earned the Excellence in Action Award, given to one associate out of approximately 200 in Covington site, for my commitment to outstanding results in sales, efficiency, and service.- Successfully acquired over $30 million in assets for Fidelity’s brokerage business by engaging clients in planning conversations, analyzing their needs, and offering personalized solutions.- Created and led a national sales campaign focusing on the Equity Compensation Planning (ECP) Report to increase and streamline referral activities for the Stock Plan function. Generated and analyzed weekly reports to show progress. Campaign led to 15% increase in ECP reports generated nationally.

Covington, Ky

- Ensured the delivery of exceptional customer service by identifying and resolving customer issues and requests in a courteous and professional manner.- Cultivated and strengthened customers’ relationship with Fidelity and grew business operations by utilizing the Consultative Sales Strategy model.- Met and exceeded weekly and monthly goals, highlighted by securing 1st place in a national sales campaign in Q2 2016 made up of approximately 350 Stock Plan Associates nationally.

Cincinnati, Oh

Responsible for transporting patients within the hospital to medical appointments and tests in a timely and efficient manner.Provided ongoing customer service to patients, their family, and visitors by providing directions, answering questions, and reassuring patients they are receiving the best care.Followed standard precautions regarding personal and patient health codes set forth by JCAHO.Maintained strict patient confidentiality under HIPPA and hospital policies while providing a high degree of customer service.

Psychology Department

Answering phones, problem solving inquiries, and routing calls to the correct faculty member.Performing administrative functions for the faculty.Accurately maintain a detailed department surplus inventory, including tagging items to be put in storage, evaluating the item's condition, and keeping track of it's location.Manage the daily mail delivery and sorting process for 40 offices.Supervise students taking.make-up exams for faculty members.Accurately generate acknowledgements for donations tothe department.

University Of Cincinnati

Monitoring guests at social events.Locking house down at the end of the nightTaking proper steps in the event of an emergency.

Cincinnati, Oh

Prepared park for opening and closing.maintained park equipment and grounds.Trained new employees

Cincinnati, Oh

Helping guests enjoy rides through quality customer service and safe operations.Performing safety checks on a rotating basis for twenty-five different rides.

Taking orders from customers.Making food.Operating the cash register.Cleaning and opening and closing the shop.

Bachelor'S Degree, Marketing

Activities and Societies: Sigma Alpha Epsilon Fraternity

High School Diploma