My name is Steven Hughes, and I am executive director at Financial Shepherd, a specialist aged care consultancy working with small and not-for-profit aged care providers. Our mission is to promote financial resilience by providing operational support to all aged care providers, regardless of their financial capacity.We achieve this by creating reports and tools that are affordable, insightful, and easy-to-use, for the following areas:• AN-ACC and care minute optimisation • Workforce and rostering management• Budgeting and labour reportingOur suite of products require no licensing, no contracts and no software or data integration and so are immediately accessible to all providers.Alongside affordability, the main point of difference between Financial Shepherd and ‘buy and goodbye’ options in the marketplace is the human factor. We believe sustained growth comes from continual nurturing. Realising long-term goals as a partnership is a fundamental aspect of successfully navigating sustainable business practice in the aged care industry.With over a decade worth of experience in aged care operational and financial management, our expertise allows providers to not just survive, but to thrive.