Steven Lang Rrc® Email & Phone Number

Langley, British Columbia, Canada

Being part of the senior leadership team at VWR Capital Corporation enables me to focus on growing the business while being responsible for managing and motivating a team of national Business Development Managers. The goal is to oversee business development efforts, ensuring our broker partners have what they need to provide our products to their clients. This role also has a role in helping shape the future growth and success through hands-on interest and development of processes, policies and… Show more Being part of the senior leadership team at VWR Capital Corporation enables me to focus on growing the business while being responsible for managing and motivating a team of national Business Development Managers. The goal is to oversee business development efforts, ensuring our broker partners have what they need to provide our products to their clients. This role also has a role in helping shape the future growth and success through hands-on interest and development of processes, policies and reporting that will benefit the organization long term. • Build, develop and manage a strong and efficient sales team to ensure the company meets and exceeds funding targets • Develop and champion a national growth strategy through recruiting, coaching, mentoring, goal setting, and performance management for Business Development Managers across the country• Ensure a high level of activity of Business Development Managers activities in the field by encouraging and participating actively in client meetings, marketing and social media campaigns or conferences• Build, develop and leverage broker channel relationships while helping the Business Development Managers navigate their national and local partnerships• Develop, document and share best practices for processes, including performance management activity and reporting requirements• Engage and contribute input to business development plans, coaching activities, personal development plans in order to achieve objectives Show less

Vancouver, British Columbia, Canada

Being a Regional Sales Manager means being a trusted partner and relationship manager by promoting the entire line of National Bank banking products to Investment Advisors across Western Canada. • Established and maintained effective communication with Advisors (IIROC, MFDA, MGA) in British Columbia, Alberta, Manitoba and Saskatchewan. • Promoted retail banking products to the Advisors within the region, offer support, and establish and maintain a solid business relationship with… Show more Being a Regional Sales Manager means being a trusted partner and relationship manager by promoting the entire line of National Bank banking products to Investment Advisors across Western Canada. • Established and maintained effective communication with Advisors (IIROC, MFDA, MGA) in British Columbia, Alberta, Manitoba and Saskatchewan. • Promoted retail banking products to the Advisors within the region, offer support, and establish and maintain a solid business relationship with them • Served as a consultant and contact person to Advisors and assist them in the referral process, ensuring that their clients are well served • Proposed financing solutions such as mortgage products, lines of credit, and other banking solutions adapted to the independent brokers working in the life insurance industry• Conducted promotions and ensure that key credit product offers are sent to strategic partners• Developed and implement business strategies among partners by applying the existing sales and marketing strategies• Ensured that new Advisors are introduced to the sales force and that a smooth hand off takes place • Followed up with potential partners, conduct promotions, and circulate the information about sales software; coordinate deliverable's • Ensured the constant growth of the distribution network by consistently adding new Advisors Show less

Abbotsford, British Columbia, Canada

• Developed and maintained a profitable growing operation by creating a strong customer and employee engaged culture through developing strategy and then ultimately execution to drive results• Responsible for selection, development, evaluation, coaching, mentoring and performance management of individuals reporting directly and indirectly (100 employees) to the role while assisting other supporting teams• Provided overall directional guidance and leadership of operational team through… Show more • Developed and maintained a profitable growing operation by creating a strong customer and employee engaged culture through developing strategy and then ultimately execution to drive results• Responsible for selection, development, evaluation, coaching, mentoring and performance management of individuals reporting directly and indirectly (100 employees) to the role while assisting other supporting teams• Provided overall directional guidance and leadership of operational team through development of strategic plans, development of key performance metrics, promotions, campaigns and programs that will fit within the overall visions of the region and organization • Supported and acted on behalf of the VP of Operations for the organization within multiple projects annually with a customer-centric mindset, LEAN methodology, and ability for our sales team to perform what they are intended to deliver best in class service vs doing administrative functions• Managed the employee distribution and count, within the set region, through movement of individuals where warranted by way of cost analysis, skill set assessment and talent review process • Acted as a liaison between our Business Intelligence department and operations to provide feedback, peer testing, new innovative ideas and communication to ensure employees have the tools they need to serve our customers the best • Organized, lead and developed multiple sales and employee educational sessions in person/groups, over Skype for Business, and general conference calls within the region and for the organization• Planned, selected, organized and attended many community and business development events within all areas of the region ranging from Rotary Events, Wealth Seminars, Small Business seminars and awards presentation ceremonies Show less

Abbotsford, British Columbia, Canada

As Prospera grew, one of the main priorities in the companies vision was to become a leading institution for local businesses and their owners. My role was to help the organization realize their potential, equip staff with the tools, knowledge and passion to deliver on our vision.• Collaboratively developed internal strategy to serve our business owners with best in class service and advice• Product, Policy & Procedure review of gaps and opportunities. Identification of top… Show more As Prospera grew, one of the main priorities in the companies vision was to become a leading institution for local businesses and their owners. My role was to help the organization realize their potential, equip staff with the tools, knowledge and passion to deliver on our vision.• Collaboratively developed internal strategy to serve our business owners with best in class service and advice• Product, Policy & Procedure review of gaps and opportunities. Identification of top priorities to assess while working with internal stakeholders to develop a new way of doing business• Development of training plans for new line of business• Research, business plan creation and recommendation of FINTECHs to solve for account opening and lending adjudication within the small business sector• Job description creation for new small business roles as well as revamping existing commercial banking roles• Creation of targets, expense, revenue, budget and reporting for new positions that were created from execution on developed strategy• Development of new role (Business Relationship Manager) to serve business owners in order to operationalize strategy Show less

Abbotsford, British Columbia, Canada

As Senior Manager, Local Business at Prospera Credit Union, I was responsible for hiring, developing, and performance of the Business Relationship Managers. These roles were a key part of the organizations vision to bring best in class member experience to business owners, their employees and their families.• Lead an integrated team of business professionals with overall accountability for delivering best in class customer experience, focused on financial wellness and proactive… Show more As Senior Manager, Local Business at Prospera Credit Union, I was responsible for hiring, developing, and performance of the Business Relationship Managers. These roles were a key part of the organizations vision to bring best in class member experience to business owners, their employees and their families.• Lead an integrated team of business professionals with overall accountability for delivering best in class customer experience, focused on financial wellness and proactive advice-based solutions• Implemented previously developed strategy through meetings, orientation, communication and contact plans• Built and segmented portfolio of business owners assigning each to a dedicated contact to match expertise, growth stage of business and value• Recruited, developed, oriented and managed the performance of Business Relationship Managers• Coached team to excel with regular, planned development conversations. Coached to skill and competencies and had courageous conversations to deliver results and an improved customer experience• Responsible for the overall business performance of the Business Relationship Managers and drove execution to exceed objectives, budgets, performance targets and net promoter scores. • Developed and recommended sales initiatives, campaigns, promotions and programs that fit within the overall objectives of the organization• Established sales objectives in conjunction with the overall goals of the credit union providing periodic analysis of results Show less

West Oaks Abbotsford

As a Branch Manager, I was responsible for overseeing branch operations, as well as ensuring the staff have the support and tools they need in order to serve of members needs. This was accomplished through coaching, training, leading by example and presentations/meetings with the staff.• Responsible for overall branch operations and performance• Provided leadership, advised and coached the management team to enable their success within their respective teams• Ensured that all… Show more As a Branch Manager, I was responsible for overseeing branch operations, as well as ensuring the staff have the support and tools they need in order to serve of members needs. This was accomplished through coaching, training, leading by example and presentations/meetings with the staff.• Responsible for overall branch operations and performance• Provided leadership, advised and coached the management team to enable their success within their respective teams• Ensured that all sales and service staff have the knowledge required for their role to capitalize of referral and sales opportunities by providing regular coaching and motivation• Hosted meetings to provide team with information needed to support their roles while asking for feedback and suggestions to improve as a team• Completed operating budget process, monitored and reconciled financial performance of the branch• Responsible for branch loan, deposit and security audits, ensuring teams are fully trained in this area• Instrumental in improving employee engagement and financial performance of the branch• Achieved #1 Branch within the organization for 3 consecutive years Show less

Abbotsford

As a Solution Consultant I was responsible for providing members in need of debt consolidations with a plan to get out of debt, via mortgage financing. Many options and alternatives were discussed in order to come up with the best solution that would fit the clients needs.• Supervised 3 staff while performing responsibility of sales role• Minimized office conflict by implementing and communicating new policies and procedures to staff• Dealt with challenging customer calls, and… Show more As a Solution Consultant I was responsible for providing members in need of debt consolidations with a plan to get out of debt, via mortgage financing. Many options and alternatives were discussed in order to come up with the best solution that would fit the clients needs.• Supervised 3 staff while performing responsibility of sales role• Minimized office conflict by implementing and communicating new policies and procedures to staff• Dealt with challenging customer calls, and provided guidance to other staff as needed• Organized training and conference calls – encouraging staff to maximize use of phone system for client contact• Fostered excellent working relationships with both individual clients and mortgage dealers• Provided nationwide clients with mortgage products to help them achieve their financial goals via phone or in person within BC Show less

Abbotsford, British Columbia, Canada

• Service Representative• Financial Services Administrator• Financial Services Officer

Diploma, Financial Planning And Services

Workplace Mental Health Leadership Certificate Program

Registered Retirement Consultant

Canadian Investment Funds Course

Investment Funds In Canada

Conduct & Practices

Canadian Securities Course