Steven Kendall Email & Phone Number

Auckland, New Zealand

Melbourne, Victoria, Australia

I was responsible for fielding consumer faults calls for internet and mobile phone technologies, troubleshooting and escalating to internal teams or NBNco technicians as required.I took on this role to provide income for a limited period while preparing to relocate back to New Zealand.

Melbourne, Victoria, Australia

• I was responsible for:
• Presales consulting, bid preparation, and project management for customer network and system implementation projects.
• Service management for managed service, network and telephony customers.
• Relationship management with key customers.
• Liaison with service vendors.
• From mid-2021 I was also responsible for oversight of IT technicians providing desktop and server support to customers.Significant achievements include:

Melbourne, Victoria, Australia

• I was contracted to provide application support and consulting for the Halcyon suite of system monitoring products to customers across Australasia, reporting directly to Halycon Software in the UK.This includes:
• Providing second and some third level support for Halcyon monitoring products for direct customers and Halcyon Business Partners.
• Working with prospective customers to identify requirements, demonstrate how Halcyon products can meet their requirements, and provide implementation and training support.

Auckland, New Zealand

I was responsible for providing technical and operational support for customer systems managed by SASIT, including ensuring that daily processing schedules were completed, correct escalation of issues to appropriate technical specialists (both in-house and in customer IT departments) and other projects as required.These included overhauling the design and.

Auckland, New Zealand

Contracted to oversee nightly batch processing for Sky Network Television.

Auckland, New Zealand

• I was initially employed as the supervisor for the ITSS Operations team, responsible for leadership of the team and day-to-day operation of the Data Centres for the University.In May 2004 my role expanded to take on.
• Implementation of improved standards for equipment installation in the Data Centres.
• Planning and preparation for relocation of the University’s main Data Centre from the existing 1970’s-era facility to a new facility in the Owen G Glenn Building.
• Overhauling the skills development programme for the Computer Operators, making greater use of CBT tools to accommodate the shift rotation and make more diverse education opportunities available.

Auckland, New Zealand

Contracted to provide operational and technical support for AS/400 servers running insurance applications.

Auckland, New Zealand

Responsible for leading the IT Operations team, responsible for daily operations of warehousing, merchandising and administrative systems for Foodtown, Countdown, Woolworths, 3Guys, SuperValue and Fresh Choice supermarkets.

Auckland, New Zealand

• Responsible for maintenance of Windows servers used at Middlemore Hospital and associated facilities, and IT infrastructure support for clinic relocation and other building projects under way at the timeSignificant.
• Design and installation of IT infrastructure components for new buildings at Middlemore Hospital and the Manukau SuperClinic.
• Enhancement of server build procedures.
• Successful rollout of new Casemix analysis tools for the MMH Decision Support team.