Steven King Email & Phone Number

Afghanistan

• Administrator Microsoft 2003 Active Directory and print queues.
• Daily administration of Exchange 2010 and Outlook Web Access.
• Microsoft SMS, WSUS and DHCP.
• Veritas BackupExec 10.0 Backup / Restores and CommVault Galaxy Backup & Recovery.
• Maintain Systems Availability and perform regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various Dell Server, LTO tape library, fiber switch, and SAN.

Afghanistan

• Provides front line customer service help desk support with responsibilities for immediately responding to and resolving computer, printer, and network issues. Customers contact the help desk in person, by phone, using.
• Primary support and interface with site Information Management Officers (IMO) to ensure all Help Desk resources are utilized in the most efficient manner. Assisting the IMO with the daily functions of computer, network.
• Immediate response to all customers who come up to customer front desk. Person to person interaction will involve troubleshooting, information exchange and help with ticket submission and issues while having excellent.
• Telephone customer support for incoming and follow up calls used for the purpose of initial troubleshooting of customer issues. Displaying patience and the ability for abstract thought.
• Provides data administration for Remedy ITSM applications
• Collect and maintain metrics for daily, weekly, and monthly report to track employee SLA.

Robins Air Force Base, GA

• Provided desktop support for over 300 clients by phone using remote desktop or in person as needed to minimize downtime
• Maintained all integrated systems servers, personal computers, printers and other associated peripherals.
• Maintained multiple types of RF devices including passive RFID printers and readers, and 802.11g wireless access points and wireless data input devices.
• Responsible for setting-up, configuring, monitoring, and troubleshooting Distribution Standard System (DSS) workstations.
• Provided end user assistance, guidance, and information pertaining to application use.
• Received records and responded to trouble calls or reports of system problems, resolved those applicable at the local level, and forwarded all others to various organizational help desks, contractors, and/or warranty.

Warner Robins, GA

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Performed data backups and disaster recovery operations.
• Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
• Planned, coordinated, and implemented network security measures to protect data, software, and hardware.
• Configured, monitored, and maintained email applications or virus protection software.
• Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Macon, Georgia Area

• Selected and picked food orders
• Loaded trucks with forklifts or pallet jacks
• Kept a safe and clean work area

Macon, Georgia Area

• Analyzed, logged, and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommended resolutions to complex matters of significance and coordinated the implementation.
• Coordinated and monitored troubleshooting to isolate and diagnose common system problems: documented system events to ensure continuous functioning. Recommended course of action and implement as approved.
• Coordinated testing, upgraded and configured system files and services. Ensured changes were in accordance with appropriate operating procedures.
• Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
• Utilized a variety of electronic test equipment and diagnostic software to determine defects and malfunctions.

Fort Valley, GA

• Assisted University staff and students with technical issues and system training
• Troubleshot, diagnosed, and repaired computers and peripherals
• Accountable for resolving technical issues in time-critical environments
• Installed, configured, and monitored performance enhancements/system integrity
• Provided advanced technical support, identifying problem areas
• Installed & configured various operating systems, specialized applications, & software