Steven King Email & Phone Number

Afghanistan

• Administrator Microsoft 2003 Active Directory and print queues. • Daily administration of Exchange 2010 and Outlook Web Access. • Microsoft SMS, WSUS and DHCP. • Veritas BackupExec 10.0 Backup / Restores and CommVault Galaxy Backup & Recovery. • Maintain Systems Availability and perform regular maintenance on equipment. • Proficient at hardware maintenance and troubleshooting of various Dell Server, LTO tape library, fiber switch, and SAN. • Maintaining virus / security requirements by the US Army. • Provide user and Microsoft Exchange account maintenance of over 10,000 users. • Troubleshoot mail delivery problems, optimizing with database compacting and maintenance procedures• Support LANs, WANs, network segments, Internet, and intranet systems.• Assign configuration of authentication and authorization of directory services.• Maintain network and system security• Respond to Security Incidents (SI) wherein classified information is wrongly placed on unclassified network• Print Server Management and monitoring

Afghanistan

• Provides front line customer service help desk support with responsibilities for immediately responding to and resolving computer, printer, and network issues. Customers contact the help desk in person, by phone, using Remedy or sending emails. • Primary support and interface with site Information Management Officers (IMO) to ensure all Help Desk resources are utilized in the most efficient manner. Assisting the IMO with the daily functions of computer, network and software management for the site and end users.• Immediate response to all customers who come up to customer front desk. Person to person interaction will involve troubleshooting, information exchange and help with ticket submission and issues while having excellent interpersonal skills.• Telephone customer support for incoming and follow up calls used for the purpose of initial troubleshooting of customer issues. Displaying patience and the ability for abstract thought.• Provides data administration for Remedy ITSM applications• Collect and maintain metrics for daily, weekly, and monthly report to track employee SLA.• Working at a computer for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. While having the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the help desk.• Creates logon and email accounts using Microsoft Exchange Server, and User Manager, managing network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. • Working within a small continuous improvement focused team. Track and document work performed, to allow accurate reporting of all Help Desk activities. Completing all tasks and assignments as requested by Supervisors and Management.

Robins Air Force Base, Ga

• Provided desktop support for over 300 clients by phone using remote desktop or in person as needed to minimize downtime• Maintained all integrated systems servers, personal computers, printers and other associated peripherals. • Maintained multiple types of RF devices including passive RFID printers and readers, and 802.11g wireless access points and wireless data input devices. • Responsible for setting-up, configuring, monitoring, and troubleshooting Distribution Standard System (DSS) workstations.• Provided end user assistance, guidance, and information pertaining to application use. • Received records and responded to trouble calls or reports of system problems, resolved those applicable at the local level, and forwarded all others to various organizational help desks, contractors, and/or warranty providers. • Coordinated the repairs to IT/LAN or systems with outside support activities by the accurate recording of initial trouble call data, to whom the calls are forwarded, and the corrective actions that were required. • Maintained or oversaw the maintenance of the automated trouble call log and took appropriate independent actions to follow-up open issues effecting production work or the completion of IT/LAN repairs. • Rendered on site assistance to workforce in repairing, evaluating or accurate reporting of system/IT/LAN problems. • Gave guidance to customers in the proper use of installed equipment. • Provided on-site assistance to production workforce in the evaluation or accurate reporting of system/IT problems. • Coordinated with branch systems and functional analysts when problems appear to be other than software, hardware, or communication issues.• Provided research and input to project feasibility studies, system performance evaluations, and outside reviews of depot system operations. • Assisted the Information Assurance Officer with the DOD CERT to ensure all depot equipment was maintained at the highest state of readiness possible.

Warner Robins, Ga

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Performed data backups and disaster recovery operations. • Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary. • Planned, coordinated, and implemented network security measures to protect data, software, and hardware. • Configured, monitored, and maintained email applications or virus protection software. • Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Loaded computer tapes and disks, and installed software and printer paper or forms. • Designed, configured, and tested computer hardware, networking software and operating system software. • Monitored network performance to determine whether adjustments need to be made, and determined where changes needed to be made in the future. • Confer with network users about how to solve existing system problems.• Maintained passwords, data integrity and file system security for the desktop environment• Established, reviewed, approved and processed quotes, requisitions and purchased order for capital equipment• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.

Macon, Georgia Area

• Selected and picked food orders• Loaded trucks with forklifts or pallet jacks• Kept a safe and clean work area

Macon, Georgia Area

• Analyzed, logged, and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs. • Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommended resolutions to complex matters of significance and coordinated the implementation of the approved course of action. • Coordinated and monitored troubleshooting to isolate and diagnose common system problems: documented system events to ensure continuous functioning. Recommended course of action and implement as approved. • Coordinated testing, upgraded and configured system files and services. Ensured changes were in accordance with appropriate operating procedures. • Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes. • Utilized a variety of electronic test equipment and diagnostic software to determine defects and malfunctions.

Fort Valley, Ga

• Assisted University staff and students with technical issues and system training • Troubleshot, diagnosed, and repaired computers and peripherals• Accountable for resolving technical issues in time-critical environments• Installed, configured, and monitored performance enhancements/system integrity• Provided advanced technical support, identifying problem areas • Installed & configured various operating systems, specialized applications, & software• Recovered data in the event of hardware and software failure• Assisted unit with client workstation process• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.