Steven Kirkbright Email & Phone Number

Listowel, ON, CA

Guelph, Ontario, Canada

- Completes assignments from the Help Desk efficiently and effectively as possible within assigned priority to meet SLA.- Troubleshoots and solves office desktop problems.- Acts as the “face of IT” at designated facilities and routes issues or works with other members of the IT team as necessary to resolve any issues.- Purchases software and hardware for.

Milton, ON

- Analyzes, evaluates, implements and supports network hardware, software and systems.- Support the help desk to ensure service level agreements are met, training is adequate and work load is balanced.- Trains all helpdesk staff on helpdesk tasks, services, duties and responsibilities.- Act as a second level support for day-to-day problems and questions..

Milton, ON

- Creates, maintains and administers user accounts and mailboxes- Maintains file and folder security- Diagnoses and trouble-shoots desktop software, hardware, or network connectivity problems at an entry level.- Takes technical direction from senior staff- Handles the procurement, installations and provides ongoing support of PCs, printers and peripherals.

Mississauga, ON

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in an office and factory environment.- Respond to queries either in person, through email, or over the phone.- Documenting all issues through ticketing system and knowledge base articles.- Write training manuals.- Train computer.

Brampton, ON.

- Analyze, evaluate, implement and support hardware, software and systems- Provide effective "help desk" support for users' day to day problems and questions- Effectively handle the administration of all internal and external networks- Assist with monitoring and enforcing company standards and policies- Coordinate, and proactively communicate, all network.

Mississauga, ON.

- Pro-actively troubleshoot, research and resolve technical issues as they arise- Respond to e-mail and telephone requests for technical support- Configure and deploy systems for new employees- Analyze and resolve end-user hardware, software and connectivity issues- Monitor progress on problem resolution, advising users on status of issues, and escalating.

Miami/Fort Lauderdale Area

Diploma, Information Technologies Support Services Co-Op, 4.0 Gpa

Experienced in all areas of PC and server hardware, software and networking, including: - Network design and maintenance - Operating.

Hospitality Management

Activities and Societies: CAFP Member (Canadian Association of Food Service Professionals) & Award Winner Graduated with Honors