Steven Lambert Email & Phone Number

Johnstone, Gb

Swindon, Wiltshire, Gb

Introduce the very first customers in Scotland to the Grenadier 4x4. Sir Jim Ratcliffe's take on the old Defender. Delivered the very first 131 Grenadiers in Scotland with a mass following.

London, England, Gb

Opening and managing Cazoo Bishop Auckland for nine Months, Opened our Carlisle site and managed for a further twelve Months onto running our latest Edinburgh site hybrid role incorporation the Service Manager role for three Months to date, Weekly Interview’s, sales training, H&S site responsibility and ensuring our customers receive the very best service. Fast driver, Customer obsessed, data driven and team player is the daily focus. Set and achieve targets ensuring we lead Cazoo’s customer centre sales. Assist with resolving other CCC’s (Customer collection centres) sales figures, staffing issues , service departments by implementing processes and controls. Leasing with Logistics on a daily basis ensures timely delivered vehicles for collections, Managing further mechanical checks are complete and repairing any Vehicles fault codes or visual defects with a team of Valeter's to complete for the final presentation stage.Continues staff evaluations, 1-1ns and motivation to ensure staff retention is kept low. Working with facilities, building contractors, cleaning staff, Delivery specialist drivers, Vaters via Assured Group and Managing Nurture to ensure the grounds are well kept is to name a few of my weekly tasks while maintaining a professional well managed site ready for the customer.

Day to day running of the finance / purchasing and upsell for same day deal and delivery. Correspond with various finance companies, Santander, Blackhorse to process customers purchases through as swift as possible. Upsell on customers' final leg of the sales journey. Assist with multiple branches South to ensure Customers were not let down. Interviews and recruitment decisions to prevent high staff turnover. Upsell of products ensuring repeat business such as warranty and service plans.Manage sales staff , budgets to ensure profit margins maintained, Sales training provided to enhance staff's productivity ensuring staff retention is kept low.

Business development Manager. Engine and DPF reconditioning plant. Employed to increase static sales. Developed a new process to utilise pre-selected private garages around the UK. Travelled and met with 23 motor repair privately owned businesses whilst building a network of large car leasing companies to contact repairs. Intervened with negative press releases by meeting with trading standards directly, implemented changes to become more customer focused. Increased sales year on year 53% to 114%.