Traffic control and general labor (on call).

Network performance monitoring and problem solving, identifying trends, resolving bottlenecks.Liaise with 3rd party vendors for fault resolution.Manage phone systems, performance, availability and user movements.Data back-ups and restoration, disaster recovery.Set up user accounts, security groups, data security and remote access. Disable/remove old user accounts, Group Policy'sUser help desk(network and app's including MS Dynamics AX).Maintenance of standard operating environment.Manage user compliance with computer network. User induction training for IT services.Weekly activity reporting.Progress reporting.Manage upkeep of asset register (hardware and software).

Managed hardware inventory and control using Altiris.Managed software licensing and use. Responsible for data management, archiving and backup.Managed security, access and virus protection in Microsoft Windows 2003 Active Directory. Deployment and configuration of servers and desktops/laptops using Microsoft Windows Server 2003 and Microsoft Windows XPManaged the capital expenditure for the office and responsible for preparing the budget for the financial year. Experience in modern distributed system architectures: WANs, LANs, desktop, laptop and Internet technologies. Experience in Microsoft Office 2003, Lotus Notes 6.5 and CAD/Design softwareExperience in VMware, virtualized servers and Symantec Backup Exec Support and maintained PABX, telephone systems and mobile phonesSupported 150 staff and 180 workstations and laptops and 6 servers in the Brisbane officeHelped to develop and document information technology policies, including backup, antivirus, security and software installation.

Managed Microsoft Windows NT 4 server and backup system using Veritas Backup Exec. Supported approx. 60 staff and 70 computers. Supported software including Microsoft Office 1997, Outlook 1997 and CAD/Design software. Maintained software database for licensing. Performed software and hardware install, configuration, including new hardware. Managed and maintained photocopiers, printers and PABX.

Managed the fruit and vegetable section of the store, managed ordering and pricing of the produce. Responsible for the merchandise presentation, food hygiene and customer service.