Steven Lawrence Email and Phone Number

Responsible for ensuring the company’s systems and operational infrastructure can support the outstanding execution of current projects as well as future developments and growth.Core Responsibilities - Direct responsibility for the range of consumer based quality testing programmes undertaken for our retail clients.- Aid in data analysis and presentation of client relationships.- Plan the optimum utilisation of company resources.- The leadership and Development of our core IT/DP and Continuous Research Administration teams.- Responsible for the Management and implementation of the Own Label Food & Drink Awards and the New Product Awards partnered with the Grocer.- Support the MD in achievement of the Company financial and growth objectives.- Database development and exploitation.- Supporting talent acquisition and development and the retention of staff.- Implement / coordinate monthly team business reviews and manage all fiscal reporting activity.- Translating the strategic business plans into well-defined operational plans that meet agreed business objectives.- Handle daily business issues - Assess Commercial Risk - Complete and resolve any contractual and commercial contracts- Manage supplier relationships

Responsible for the effective management of the range of continuous research projects undertaken by Cambridge MR at every level of operation from proposal to client delivery to the agreed timetable.Core Responsibilities - Direct responsibility for the range of consumer based quality testing programmes undertaken for our retail clients.- Ensure feedback and delivery schedules are met- Aid in data analysis and presentation of client relationships- Complete regular progress meetings with key clients- Responsible for the Management and implementation of the Own Label Food & Drink Awards and the New Product Awards partnered with the Grocer- Support the MD in achievement of the Company financial and growth objectives- Handle daily business issues - Develop, review and improve operational processes- Assess Commercial Risk - Complete and resolve any contractual and commercial contracts- Manage supplier relationships

• Developed and launched new look website increasing order conversions by 60%• Managed project to successfully migrate standalone website into thomascook.com, use of new content management system, resulting in the improvement of the customer journey and increased conversion from thomascook.com travel customers• Produced Road Map for on line growth and development• Production of implementation plan for on line only Multi Currency Purse Cash Passport resulting in new product / revenue stream to be launched• Managed Foreign Exchange on line customer complaints and social media responses• Sourced and appointed specialist supplier to manage the support / development contract resulting in a cost saving of over 15% versus original budget

• Launched Thomas Cook’s ‘WhatstheRate?’ App and website with the Reserve & Collect functionality delivering £40 Million turnover in first year with App downloads from iTunes store generating in excess of 20,000 in the first 3 months• Delivered new revenue stream of c£1Million per annum by identifying sites within TC Network for currency / DCC ATMs finding suppliers, negotiating contract, designing operational processes• Established commercial partnerships and opened new bureaux locations in London including Visit Britain, Visit London, Encore Tickets aiding in the generation of annual revenues of £525k• Project Owner for synergy workstream for Foreign Exchange during the merger of Co-operative Travel and Thomas Cook realising savings of c£2.5 Million per annum• Designed and constructed key Foreign Exchange operational processes for retail stores, Airport bureaux, ATMs and on line transactions• Managed all the Foreign Exchange supplier relationships including product development, commercial discussions and control of budgeted marketing expenditure of £1.5 Million• Responsible for the negotiations of contracts for key suppliers including Moneygram, American Express, Western Union and Raphaels Bank• Successfully developed processes with key suppliers including; tendering, selection, service level agreements, legal contracts and developing business cases to Board level• Implemented a new note supplier to 450 retail stores within 3 months saving central reconciliation costs whilst increasing revenue in stores by £400k• Planned Foreign Exchange customer insight program for 2012 onwards covering competitor landscape, buying behaviours, motivation to purchase and future requirements. Data used to develop Foreign Exchange strategy and pricing• Development of White Label Foreign Exchange website and App technology resulting in first release of Co-operative Travel Money website launch in June 2012 allowing reserve and collect in over 400 stores

• Successfully developed business case achieving Board approval for new business. Responsible for the setting up of the business including location, recruiting team, building processes, negotiating supplier contracts all of which came under budget by 12%• P&L responsibility for a business which generated a turnover in excess of £450 Million in under 3 years and generated annual profits (EBITA) of c£1.85 Million• Lead project to design and build own in house system for order and settlement of foreign currency notes, wire payments, foreign drafts, travellers cheques and emergency fund transfers, ROI within 11 months• Controlled integration of operational processes for Foreign Exchange businesses through Going Places and Thomas Cook merger• Key stakeholder in Banking tender for Thomas Cook UK business cost savings of £350k to the business• Risk Management of credit limits for corporate company trading accounts annual losses less than 0.001% of turnover• Management responsibility for Thomas Cook Special Events business, improving profitability by 21% by evaluating cost base and revenue generation model then introducing attendance fees and mobile ATMs• Control and overall responsibility for pricing of all corporate accounts• Established and maintained Business Continuity Plan for Corporate Foreign Exchange department

• Successfully lead a team of 100 staff and managers across 35 London sites resulting in the delivery of annual turnover of £175 Million generating in excess of £7.5 Million revenue• Responsible for the planning and development of strategies for recruitment, training, business development and reward and recognition across 100 employees• Successfully managed the exit program across the UK of over 100 bureaux locations including the redeployment of staff at the end of the commercial relationship with HSBC

• Responsible for the delivery of targeted revenues and turnover on both Travel and Foreign Exchange across the region typically c30 stores 200 employees• Planned and delivered training days / social events / meetings for all levels of employees to drive results, this would typically include sourcing and hiring venue, obtaining sponsors, writing and delivering training material, financial updates and production of power point presentations• Completion of store visits, 1-2-1s and coaching to change behavior and results in order to improve individual / team performance, save costs or generate additional revenue

• Completed all internal store roles including Foreign Exchange consultant, Customer Service Manager Travel and Foreign Exchange, Branch Manager of a store and Branch Manager of Multi-site locations• ‘A’ performing Manager for 5 years • Regional Foreign Exchange co-ordinator• Regional Trainer for Selling Skills• Deputy Regional Sales Manager

• 1984 – 1988 various roles in the branch network including cashiering, remittances, standing orders & payments, foreign & securities and financial planning officer.