Steven Lear Email & Phone Number

United Kingdom

Gloucestershire, England, United Kingdom

As a dedicated Fitness and Dance Instructor, I specialize in delivering high-energy classes that emphasize strength training, flexibility, and overall body conditioning. I design and lead both group and individual sessions, incorporating choreographed routines that help participants improve their coordination, endurance, and confidence.I am passionate about fostering a positive and inclusive environment where individuals of all skill levels can achieve their fitness goals. My approach is client-centered, providing personalized coaching and support to ensure that each participant feels empowered in their fitness journey.In addition to instructing, I manage class schedules, handle client relations, and oversee studio operations. My role has honed my organizational and time-management skills, as well as my ability to motivate and inspire others. I take pride in promoting physical and mental well-being through engaging and effective fitness programs.

Cheltenham

As an Assistant Team Leader, I have played a crucial role in driving the success of our customer service team by setting clear goals and monitoring weekly targets to identify opportunities for continuous improvement. My focus has been on maximizing productivity by creating tailored development plans through effective one-on-one reviews, coaching, and feedback loops, ensuring that each team member is equipped to perform at their best.I have enhanced our service levels by efficiently managing operational and service processes, swiftly addressing issues, and escalating them when necessary to maintain a high standard of customer satisfaction. My role also involves facilitating strategic decision-making by producing detailed SLA and KPI reports weekly, which I utilize to identify growth opportunities and areas for further optimization.I am committed to the professional development of my team, leading performance reviews that drive individual growth through Continuous Professional Development (CPD) frameworks and targeted coaching. Additionally, I have successfully managed high-level stakeholder complaints and co-managed relationships with our eCommerce partner team, ensuring strong, collaborative partnerships.

Cheltenham

Cheltenham

Derby, United Kingdom

Waiter and BarmanAs a Front of House Team member, I was responsible for setting up wedding venues, corporate and private events. In addition to this, I worked behind the bar and as a waiter. On several occasions, I stepped in as a Team Leader and was responsible for efficient and smooth service, customer satisfaction, stock control, training new members of the Team, briefing before the events and closing the function.

Wissen, Germany

My responsibilities included customer service, consultation, replenishing and stock control, cash handling and cleaning the cafe. This involved me dealing with customer complaints and ensuring that these are dealt with in a positive manner and assuring the customer will return. I also trained the new team members to ensure all standards were followed and maintained to the highest possible specifications.

Higher Apprenticeship Ba (Hons), Business Management And Leadership, Upper Second-Class

Focus of CPD and leadership related modules. Final project on supporting and nurturing the self-development engaged employee.

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General, Upper Second-Class

Activities and Societies: Kent Pole Fitness, Kent Drama Society T24, Kent Musical Theatre Society MTS