Steven Lugo Email & Phone Number

• Achieved success on 50+ projects per year within scope, budget, and schedule constraints, all while exceeding client expectations.• Facilitated and directed 20+ team members, suppliers, and contractors to ensure timely project completion.• Lead weekly Service Level Agreements (SLAs) calls with contractors to make sure all agreements are being followed.• Exercises Microsoft software skills, Windows Admin skills, ServiceNow skills, and software such as PowerBI to assist clients in their week-to-week practices.• Lead the deployment of the SecureDoc 8.5 security update to roughly 3000 users, which includes contacting users and assisting users after the update was deployed. Closely worked with management to help provide a smooth transition to the new update.• Delivered training for new IT apprentices and developed standard operating procedures (SOPs).• Received the Thycotic Secret Server PAM Certification.

Raleigh-Durham, North Carolina Area

Managed and trained over 50 security team members in conflict resolution, customer satisfaction, safety and disaster preparedness, call switch board, CCTV monitoring, and basic foot and mobile patrol. Prepared and maintained all accompanying paperwork for tenant requests, reports, records, and equipment maintenance and malfunctions. HR responsibilities included scheduling, employee reviews, working with leasing office for tenant disputes, advocating for employee retention and development, and overseeing data entry, and maintenance of employee records.• CPR/AED certified through 10/2019.• Annual participant in disaster preparedness trainings and active shooter drills.• Created and managed an updated training and onboarding procedure for new hires.• Recognized with certificate for above and beyond service and commitment

Pensacola, Florida Area

Maintained campus buildings and grounds including power washing, painting, and basic preventative maintenance using power and hand tools. Responsible for inspection, troubleshooting, and general repair of equipment, inventory management, and necessary reports.

Raleigh-Durham, North Carolina Area

Demonstrated effective time management, marketing, inventory management, and customer service skills. • Scheduled staff • Outsold sales goals every month • Trained new hires