I am a highly motivated, driven, experienced and enthusiastic individual who has excellent communication and interpersonal skills with a strong customer focus with many years of telecommunications/technology industry experience. I have a vast amount of project delivery experience working with large clients. Some key experience and skills are as follows;• Technical Voice Project Delivery and planning• Extensive project lifecycle knowledge• Prince 2 (Certified), AGILE, ITIL knowledge• Production of project documentation as required at various stages of projects• Business Analysis• New technology adoption, implementation and testing• Multiple projects of various complexities managed concurrently through entire lifecycle• Management of suppliers and respective implementations (remote and on site)• Management and engagement of 3rd Party Supplier requests• Service Management (Incident, problem, change)• End User training and documentation• Excellent change management skills (Service Now) and knowledge• Excellent communication skills• Process Improvement• Stakeholder interaction• Reporting• Experienced in the following technologies/applications – Prince2, AGILE, ITIL, MS Project, Microsoft Office, Cisco CUCM, Service Now, Cisco eGain resource tool, Cisco / Vodafone NCTI routing platforms, CyberArk safe, ServiceNow, AppSpace, Vodafone IN Control, Vodfone Call Plans, Aspect System Management Suite, Custom View Director/Producer, Custom View Report Writer/Runner, Softex Reporting, Cisco Translation Tool, Verint V15 voice recording.• Also familiar with Windows 8/10/11, Mac OS, Android, iOS.