Steven Mcbride Email & Phone Number

Philadelphia, PA, US

Charlotte, North Carolina, United States

Charlotte

• Horizontal oversight for the Customer Excellence, Controls & Enablement group driving increased process and controls coverage, capability, and effectiveness across CSBB Operations.
• Proactive identification and management of customer experience improvements
• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives.
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Review strategic approaches and effectiveness of support function and business performance
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of.

• Manage the end to end Issue lifecycle for high rated or Audit followed issues. (Currently at 100% success rate for Issues going through the validations process being deemed successful.)
• Drive weekly issue management calls and follow ups, working with business process owners, Issue Owners, and Corrective Action (CA) owners communicating updates/results, as well as monitoring Issue status in SHRP/JIRA.
• Conduct monitoring routines with RML partners to ensure controls are effectively mitigating risk.
• Responsible for developing, implementing, and monitoring control programs and corrective actions, that mitigate possible risks associated.
• Design and implement solutions to support effective reporting and tracking of issues in order to update senior management and various committees.
• Complete and maintain required Group Issue Management (GIM) documentation in the collection, preparation, and submission of program deliverables and activities.

Wilmington, Delaware

• Manage process for regulatory and policy changes and related requirements for Barclaycard US (BCUS) business. Partner with business process owners and control Leads to ensure BCUS is operating in control by adhering to.
• Ensure adherence to regulatory requirements and Barclays policies
• Assist with the design, development, and deployment of the governance framework across BCUS
• Identify, report, and escalate issues
• Manage required policies, standards, and/or procedural frameworks
• Ensure control environment is not compromised as a result of major change initiatives; consult with process and control owners to ensure adequate and effective design of controls

Responsible for the day-to-day resolution of complex problems and execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participating in the design, devlopment and implementation of complex products, systems and services in an operations environment. Managing projects and direct activities of a.

Deerfield Campus, Newark, DE