-Develops business partnerships with service vendors to achieve successful results-Implement key initiatives for DIRECTV Home Services ensuring operational success -Collaborates with executive leadership to ensure that operational processes implemented produce the outcome desired -Directs the strategic design, development and implementation of an integrated operational service strategy to increase engagement with stakeholder audiences, drive awareness and promote the organization.-Collaborates cross functionally within and outside departments-Cross functional partnership that builds/improves on new and existing products, services and technical processes.-Facilitates/Attends a variety of meetings across departments and organizations.

•Developed methods and procedures for dispatching operations•Coached and developed employees•Performed interviews on prospective candidates•Shared best practices and results including recognizing employees.•Explained impacts of actions •Created individualized coaching plans for employees•Ensured that all functions are performed in a timely fashion to meet customer and company specifications•Responsible for site's P&L•Responsible for going over margin impacting metrics on weekly management conference calls

•Responsible for planning, organizing, and directing all operations with respect to installation support and service relative site operations•Responsible for site P&L•Responsible for going over margin impacting metrics on weekly management conference calls•Coached and developed employees•Performed interviews on prospective candidates•Shared best practices and results including recognizing employees•Explained impacts of actions •Created individualized coaching plans for employees•Ensured that all functions were performed in a timely fashion to meet customer and company specifications•Interfaced with customer on site

•Coached and developed technicians •Fed back installation observations and focused on positive behaviors •Created individualized coaching plans for each technician•Interacted with customer on site•Maintained inventory and conducted monthly physical inventory counts •Completed day-to-day paperwork •Created and delivered weekly reports to technicians in regards to metrics and expectations•Directed and trained installation and/or maintenance technicians•Ensure that all functions are performed in a timely fashion to meet customer and company specifications

•Met and surpassed technician metric goals – recognized as a leader among peer group•Executed installation, service, and customer experience initiatives on site•Met and exceeded assigned goals for - customer experience, service, installation, productivity, and reputation •Demonstrated the right customer behaviors defined by Delivering a World Class Experience•Participated with management in role plays on a regular basis to demonstrate “own the problem”•Attended personnel training/educational sessions•Demonstrated DIRECTV products to customers on site•Consistently adhered to the Code of Business Conduct