Steven Mueller Email & Phone Number

United States

Aligned the production and information processes of this Tier 2 supplier of automotive seat covers to meet Tier 1 LEAN supply chain requirements for Toyota. Implemented a comprehensive ERP solution using SAAS.

Bangkok Metropolitan Area, Thailand

• Focused on customer relationship management and proved effective at forecasting spikes in demand:
• Managed over $1 Billion inventories and 65 Supply Chain staff performing demand planning, inventory allocations to stores, seasonal and promotional purchasing and monitoring to avoid Out of Stock.
• Process Improvement skills shown by transforming Demand Planning at Big C to use Forecasting software in estimating inventory requirements for promotions. Was the only Director to achieve sales targets while also.
• Change Manager proven successful transforming Big C from only 10% of products being automatically replenished to 90% of products being automatically replenished. Eliminated 100% of Out of Stocks for all available.

Bangkok Metropolitan Area, Thailand

Professor, voted most popular by students, taught undergrad and MBA classes in Micro and Macro Economics, Marketing Research, and Operations Management & Supply Chain Planning.

Singapore

• Organized and managed 5 outsourced manufacturers to serve Dell’s new retail customers. Drove collaboration between those manufacturers and suppliers using Dell solutions for supply chain visibility. Personally ran MRP.
• Drove 100% of outsourced manufacturers to meet delivery dates for 100% of retail customers.
• Change Manager proven effective in rolling out Dell’s vision of “virtual integration” for supply chain collaboration with 100% of suppliers and 100% outsourced manufacturers.

Singapore

• High level sales support role for marketing events, customer requirements definitions, sales presentations, and software demonstrations for manufacturers. Defined process improvement using Infor forecasting, routing.
• Speaker - IBM sponsored event (over 300 people): Using Forecasting to improve inventory
• Speaker - Asia Supply Chain Forum: Cross Docking increases inventory turns from 5 to 300+
• Solution Architect – CP Foods, demo to improve production planning in chicken processing

Singapore

• Regional Marketing Director driving FMCG Fast Moving Consumer Goods industry projects.
• Sales Support for “Competitor Replacement” proven: by selling $2 Million in software and services from Oracle to an icon SAP account – CP Group (5th largest food company)
• Planned and conducted Marketing Events, often speaking as an authority on Forecasting, Supply Chain, CRM Customer Relationship Management and ERP. Spoke at Oracle OpenWorld.
• Trained Outside and Inside sales teams to focus on solutions by industry
• Proven effective SPOC (Single Point of Contact) for major accounts. Turned around a failing account so effectively, that they spoke at Oracle OpenWorld.

Australia, England, And Thailand

• Project Manager and Solution Architect for international projects:
• Evaluated and then implemented the Oracle / Siebel Customer Relationship Management (CRM) solution for Alstom Trains – as documented (Best Practice) in Harvard Business Review.
• Designer and Project Manager for Collaboration Portal design and development: - Supply Chain Collaboration Portal for Alstom Trains to coordinate maintenance parts - Construction Project Coordination Portal for Telstra.
• Project Director implementing supply chain solutions at CP Group, the 5th largest food company. Implemented SAP, Oracle, and Infor – documented (Best Practice) in Harvard Business Review.

USA, Japan, Korea, Philippines, Australia, France, Ireland, UK

• Successful Sold and Delivered Projects for pilot process improvements and rollouts of solutions:
• Completed system setup at Toshiba HQ and rolled out changes to Toshiba Ome Works(This solution defined as best practice for operations management by Harvard Business Review.)
• Rainmaker proven able to recover LG implementation project, $3 Million behind in collections and put it on track billing $1 Million per month for 2 years and then rolling out world-wide.

Master’S Degree, Master Of Information Systems

Bachelor’S Degree, Bachelor Of Science Business Administration

Activities and Societies: Kappa Sigma FraternityActive Alumni member, speaking at Wash U events