• Conducts interviews, gathered detailed information and completed field investigations• Analyzes first reports of loss and underlying file material to determine if claim was suspect• Adheres to company and insurance client's guidelines in claims processes, estimate writing and claim closures• Complies with company and insurance client's guidelines in claims processes, estimate writing and closing of claims• Manages caseload of approximately 60-70 clients each quarter• Drafts statement of loss to summarize damages, payments and underlying policy coverage• Obtains all necessary information to complete proper evaluation of injury claims• Contacts injured parties and legal representatives to negotiate final settlements for claims• Provides excellent service and attention to customers when face-to-face or through phone conversations

• Conducted interviews, gathered detailed information and completed field investigations• Analyzed first reports of loss and underlying file material to determine if claim was suspect• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures• Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims• Managed caseload of approximately 60-70 clients each quarter• Drafted statement of loss to summarize damages, payments and underlying policy coverage• Obtained all necessary information to complete proper evaluation of injury claims• Contacted injured parties and legal representatives to negotiate final settlements for claims• Provided excellent service and attention to customers when face-to-face or through phone conversations

• Verified liability extent with reviews of police reports, medical treatment histories and other records• Answered numerous calls per day to respond and answer customer questions• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Researched and verified insurance policy coverage• Determine the cause and extent of loss by investigating claims• Maintain quality standards by reviewing claims

• Provided information and answered questions via personal meetings, telephone calls and email• Presented and clearly explained insurance policy options based on clients' needs and goals• Researched coverage and premium options and supplied clients with best coverage available for individual needs• Promoted client retention through high-quality service and follow through