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Steven Rouse Email & Phone Number

Sr. Computer Support Technologist at Lawrence Livermore National Laboratory
Location: Santa Clara, California, United States 5 work roles
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Current company
Lawrence Livermore National Laboratory
Role
Sr. Computer Support Technologist
Location
Santa Clara, California, United States
Company size
9495 employees

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Steven Rouse is listed as Sr. Computer Support Technologist at Lawrence Livermore National Laboratory, a with 9495 employees, based in Santa Clara, California, United States. AeroLeads shows a matched LinkedIn profile for Steven Rouse.

Steven Rouse previously worked as Database Support Technologist at Sandia National Laboratories and Help Desk Analyst at Momentus.

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Email format at Lawrence Livermore National Laboratory

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Lawrence Livermore National Laboratory

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About Steven Rouse

With over 15 years of experience in IT operations and support, I am passionate about developing and implementing solutions that improve efficiency, productivity, and customer satisfaction. As an IT professional, I have expertise in ITSM, asset management, AV, and user provisioning, and I consistently seek opportunities to expand my technical knowledge and skills.I thoroughly enjoy collaborating with diverse teams and clients to deliver high-quality service and contribute to the success of cross-functional projects. My excellent communication and problem-solving skills have allowed me to effectively handle escalated issues and ensure prompt resolution while adhering to SLAs.At Momentus, I have been responsible for developing and maintaining help desk policies, procedures, and best practices, resulting in streamlined operations and improved customer experiences. Additionally, I have developed and implemented user provisioning processes and workflows, ensuring smooth access management for our growing user base.I take pride in maintaining a comprehensive knowledge base and documentation, empowering end-users with self-service troubleshooting capabilities and reducing the number of repetitive support requests. I am confident in my ability to make a positive impact in any IT environment.

Current workplace

Steven Rouse's current company

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Lawrence Livermore National Laboratory
Lawrence Livermore National Laboratory
Sr. Computer Support Technologist
San Jose, CA, US
Website
llnl.gov
Employees
9495
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5 roles

Steven Rouse work experience

A career timeline built from the work history available for this profile.

Help Desk Analyst

Momentus

San Jose, California, United States

Manage the IT onboarding/offboarding from beginning to end, provisioning and deprovisioning user accounts, application accounts, and hardware setups, as well as conducting on-site IT orientations.Serve as the lead IT customer-facing support for a hybrid workforce of aerospace engineers, VPs and C-suite.Develop and implement help desk policies, documentation, and knowledgebase articles to establish company best practices.Accountable for asset/software management for all IT equipment and software, including record-keeping of software contracts, PO's, and application license renewals.Support audio/visual (A/V) for conference rooms and conduct A/V for company-wide meetings, broadcasting to remote users using professional A/V equipment.Assist in security vulnerability remediation by utilizing security software to detect vulnerabilities and remediate issues.

Jul 2022 - Aug 2024

Desktop Engineer

Bay Area Traffic Solutions

Fremont, California, United States

Automated and leaned IT department to increase efficiency and productivity. Reduced repetitive incidents through the creation of matrix reports.Created and sustain IT knowledge base articles, workflows and documentation.Took company from users emailing/calling in IT issues to facilitating the deployment of a ITSM ticketing system.Spearheaded the successful rollout of SalesForce MFA for 300+ users.Provide help desk IT support to traffic control end users by troubleshooting, creating documentation and training.

Jan 2020 - Jul 2022

Sr Computer Ops

E. & J. Gallo Winery

Modesto, California, United States

Slashed repetitive day to day tasks by creating workflows and automating them in EyeShare software.Established a standardization for training manuals and knowledge base articles by negotiating with team members and application owners.Annually in the top three in department for closed Service Desk tickets with high marks in Customer Service and SLA time.Became a trusted source for mentoring and training new employees through the on boarding process.Lead the IT Operations department in process improvement by implementing lean principles.

Jul 2009 - Apr 2019
Team & coworkers

Colleagues at Lawrence Livermore National Laboratory

Other employees you can reach at llnl.gov. View company contacts for 9495 employees →

SG Sarah G. Sarah G. Colleague at Lawrence Livermore National LaboratoryLivermore, California, United States View → PV Paul Vang Paul Vang Colleague at Lawrence Livermore National LaboratoryFremont, California, United States View → MM Matthew Mcnenly Matthew Mcnenly Colleague at Lawrence Livermore National LaboratoryLivermore, California, United States View → JB John Bigelow John Bigelow Colleague at Lawrence Livermore National LaboratoryLivermore, California, United States View → RM Riz Marquez Riz Marquez Colleague at Lawrence Livermore National LaboratoryManteca, California, United States View → RW Richard Wheeler Richard Wheeler Colleague at Lawrence Livermore National LaboratoryLafayette, California, United States View → OA Ola Alawode, Ph.D. Ola Alawode, Ph.D. Colleague at Lawrence Livermore National LaboratoryLivermore, California, United States View → HA Henry Ames Henry Ames Colleague at Lawrence Livermore National LaboratoryLivermore, California, United States View → PR Paul Rhien Paul Rhien Colleague at Lawrence Livermore National LaboratorySan Francisco Bay Area, United States View → DG Daniel Goodelman Daniel Goodelman Colleague at Lawrence Livermore National LaboratoryDublin, California, United States View →
FAQ

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Quick answers generated from the profile data available on this page.

What company does Steven Rouse work for?

Steven Rouse works for Lawrence Livermore National Laboratory.

What is Steven Rouse's role at Lawrence Livermore National Laboratory?

Steven Rouse is listed as Sr. Computer Support Technologist at Lawrence Livermore National Laboratory.

Where is Steven Rouse based?

Steven Rouse is based in Santa Clara, California, United States while working with Lawrence Livermore National Laboratory.

What companies has Steven Rouse worked for?

Steven Rouse has worked for Lawrence Livermore National Laboratory, Sandia National Laboratories, Momentus, Bay Area Traffic Solutions, and E. & J. Gallo Winery.

Who are Steven Rouse's colleagues at Lawrence Livermore National Laboratory?

Steven Rouse's colleagues at Lawrence Livermore National Laboratory include Sarah G., Paul Vang, Matthew Mcnenly, John Bigelow, and Riz Marquez.

How can I contact Steven Rouse?

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