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Steven Rouse Email & Phone Number

Sr. Computer Support Technologist at Lawrence Livermore National Laboratory
Location: Santa Clara, California, United States 5 work roles
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Current company
Lawrence Livermore National Laboratory
Role
Sr. Computer Support Technologist
Location
Santa Clara, California, United States
Company size
9495 employees

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Steven Rouse is listed as Sr. Computer Support Technologist at Lawrence Livermore National Laboratory, a company with 9495 employees, based in Santa Clara, California, United States. AeroLeads shows a matched LinkedIn profile for Steven Rouse.

Steven Rouse previously worked as Database Support Technologist at Sandia National Laboratories and Help Desk Analyst at Momentus.

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Email format at Lawrence Livermore National Laboratory

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Lawrence Livermore National Laboratory

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Profile bio

About Steven Rouse

With over 15 years of experience in IT operations and support, I am passionate about developing and implementing solutions that improve efficiency, productivity, and customer satisfaction. As an IT professional, I have expertise in ITSM, asset management, AV, and user provisioning, and I consistently seek opportunities to expand my technical knowledge and skills.I thoroughly enjoy collaborating with diverse teams and clients to deliver high-quality service and contribute to the success of cross-functional projects. My excellent communication and problem-solving skills have allowed me to effectively handle escalated issues and ensure prompt resolution while adhering to SLAs.At Momentus, I have been responsible for developing and maintaining help desk policies, procedures, and best practices, resulting in streamlined operations and improved customer experiences. Additionally, I have developed and implemented user provisioning processes and workflows, ensuring smooth access management for our growing user base.I take pride in maintaining a comprehensive knowledge base and documentation, empowering end-users with self-service troubleshooting capabilities and reducing the number of repetitive support requests. I am confident in my ability to make a positive impact in any IT environment.

Current workplace

Steven Rouse's current company

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Lawrence Livermore National Laboratory
Lawrence Livermore National Laboratory
Sr. Computer Support Technologist
San Jose, CA, US
Website
llnl.gov
Employees
9495
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5 roles

Steven Rouse work experience

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Help Desk Analyst

Momentus

San Jose, California, United States

Manage the IT onboarding/offboarding from beginning to end, provisioning and deprovisioning user accounts, application accounts, and hardware setups, as well as conducting on-site IT orientations.Serve as the lead IT customer-facing support for a hybrid workforce of aerospace engineers, VPs and C-suite.Develop and implement help desk policies.

Jul 2022 - Aug 2024

Desktop Engineer

Bay Area Traffic Solutions

Fremont, California, United States

Automated and leaned IT department to increase efficiency and productivity. Reduced repetitive incidents through the creation of matrix reports.Created and sustain IT knowledge base articles, workflows and documentation.Took company from users emailing/calling in IT issues to facilitating the deployment of a ITSM ticketing system.Spearheaded the successful.

Jan 2020 - Jul 2022

Sr Computer Ops

E. & J. Gallo Winery

Modesto, California, United States

Slashed repetitive day to day tasks by creating workflows and automating them in EyeShare software.Established a standardization for training manuals and knowledge base articles by negotiating with team members and application owners.Annually in the top three in department for closed Service Desk tickets with high marks in Customer Service and SLA.

Jul 2009 - Apr 2019
Team & coworkers

Colleagues at Lawrence Livermore National Laboratory

Other employees you can reach at llnl.gov. View company contacts for 9495 employees →

MB Mike Boykin Mike Boykin Colleague at Lawrence Livermore National Laboratory San Leandro, California, United States, United States View → VD Valerie D. Valerie D. Colleague at Lawrence Livermore National Laboratory United States, United States View → DV Doug Van Slyke Doug Van Slyke Colleague at Lawrence Livermore National Laboratory Pleasanton, California, United States, United States View → WS William Sharwood William Sharwood Colleague at Lawrence Livermore National Laboratory Berkeley, California, United States, United States View → SF Stephen Franco Stephen Franco Colleague at Lawrence Livermore National Laboratory Livermore, California, United States, United States View → MG Michael Gallagher Michael Gallagher Colleague at Lawrence Livermore National Laboratory Oakland, California, United States, United States View → JT Jacob Trueblood Jacob Trueblood Colleague at Lawrence Livermore National Laboratory Livermore, California, United States, United States View → DC Dana Cameron Dana Cameron Colleague at Lawrence Livermore National Laboratory United States, United States View → MR Marie Roe Marie Roe Colleague at Lawrence Livermore National Laboratory Livermore, California, United States, United States View → MB Margaret Berrens Margaret Berrens Colleague at Lawrence Livermore National Laboratory Livermore, California, United States, United States View →
FAQ

Frequently asked questions about Steven Rouse

Quick answers generated from the profile data available on this page.

What company does Steven Rouse work for?

Steven Rouse works for Lawrence Livermore National Laboratory.

What is Steven Rouse's role at Lawrence Livermore National Laboratory?

Steven Rouse is listed as Sr. Computer Support Technologist at Lawrence Livermore National Laboratory.

Where is Steven Rouse based?

Steven Rouse is based in Santa Clara, California, United States while working with Lawrence Livermore National Laboratory.

What companies has Steven Rouse worked for?

Steven Rouse has worked for Lawrence Livermore National Laboratory, Sandia National Laboratories, Momentus, Bay Area Traffic Solutions, and E. & J. Gallo Winery.

Who are Steven Rouse's colleagues at Lawrence Livermore National Laboratory?

Steven Rouse's colleagues at Lawrence Livermore National Laboratory include Mike Boykin, Valerie D., Doug Van Slyke, William Sharwood, and Stephen Franco.

How can I contact Steven Rouse?

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