Steven Samsel Email & Phone Number

Fl, Ga & P.R.

Responsible for providing adequate coverage of Service Providers within Florida, Georgia, and Puerto Rico across all of our supported industries. Must also maintain a good working relationship with all Service Providers to assure all key metrics are met or exceeded. The end result is to use all the tools at my disposal to assure complete Customer Satisfaction, while maintaining all the values of Asurion.

Punta Gorda, Fl

At Bailey's Appliance, we provide in Warranty service for the Whirlpool family of brands, and the Samsung product line. We as do Service Contracts for Whirlpool, and any brand sold at Lowe's, Home Depot, Best Buy and HH Gregg. We also repair appliances that are out of warranty coverage of any kind. We keep a very good stock of genuine oem parts for customer repair. We handle all repair dispatches and claims. On the administrative side we handle licensing, taxes, parts, vehicle maintenance and… Show more At Bailey's Appliance, we provide in Warranty service for the Whirlpool family of brands, and the Samsung product line. We as do Service Contracts for Whirlpool, and any brand sold at Lowe's, Home Depot, Best Buy and HH Gregg. We also repair appliances that are out of warranty coverage of any kind. We keep a very good stock of genuine oem parts for customer repair. We handle all repair dispatches and claims. On the administrative side we handle licensing, taxes, parts, vehicle maintenance and insurance. Our goal is to continually grow the business while building a customer for life following. Show less

Fort Myers, Florida Area

Managed team of 50+/- Technicians consisting of Appliances, Refrigeration and Air Conditioning, Water Conditioning, Television and Electronics, Lawn and Garden, Garage Door and Home Security. Conducted monthly meetings to keep all techs current on policies and procedures. Provided training on a different product at each meeting. Allowed time at the end of the meeting for techs to take online training. Performed vehicle inspections to assure maximum efficiency. Accompanied techs on regular ride… Show more Managed team of 50+/- Technicians consisting of Appliances, Refrigeration and Air Conditioning, Water Conditioning, Television and Electronics, Lawn and Garden, Garage Door and Home Security. Conducted monthly meetings to keep all techs current on policies and procedures. Provided training on a different product at each meeting. Allowed time at the end of the meeting for techs to take online training. Performed vehicle inspections to assure maximum efficiency. Accompanied techs on regular ride alongs to asses their repair procedures and customer interaction. Met with techs 1 on 1 throughout the year to discuss their progress and areas of improvement. I performed annual tech assessments and reviews and advised techs of their raises for the upcoming year. I attended monthly management meetings to discuss the numbers of our branches. We devised monthly contests for techs based on service productivity or service contract sales. Show less

Amana, Ia

I was the liaison between Engineering and Service at the Amana Refrigeration Plant. During new product development I was responsible for making sure service needs were met during all phases of design, manufacturing, testing, distribution and in home use. I led a cross functional team to get all service literature, and service parts in the field prior to product release. Once in the field, I utilized product warranty data to drive field service fixes with Service Bulletins and Part Kits. I was… Show more I was the liaison between Engineering and Service at the Amana Refrigeration Plant. During new product development I was responsible for making sure service needs were met during all phases of design, manufacturing, testing, distribution and in home use. I led a cross functional team to get all service literature, and service parts in the field prior to product release. Once in the field, I utilized product warranty data to drive field service fixes with Service Bulletins and Part Kits. I was on the Safety Team which immediately followed up on potential safety issues reported from the field. We also dismantled new product on a random basis verifying safe construction. I was also on the Quality Control Team. We pulled 8 random units from the line on a weekly basis for disassembly assuring the products were manufactured per design specifications. I led a monthly Tech Call In program where field service techs got to ask questions of Design Engineers, I also made sure the needs of service were met on all quality improvements of product in the field. I was on the team that determined the need for a product rework to correct operational or safety situations. I walked all the lines on a weekly basis to keep communications open between Service and the Assemblers. Show less

Cleveland, Tn

I was on a team of the best Technical Consultants in the industry. Our main function was to give service assistance to field service techs in customer homes. Through two way conversation between the service tech in the home and myself, the data was used put together a plan of attack.We stayed on the line until the product failure was diagnosed or repaired. We utilized service literature, schematics, wiring diagrams, personal notes and actual product on the premises. Our ultimate goal was… Show more I was on a team of the best Technical Consultants in the industry. Our main function was to give service assistance to field service techs in customer homes. Through two way conversation between the service tech in the home and myself, the data was used put together a plan of attack.We stayed on the line until the product failure was diagnosed or repaired. We utilized service literature, schematics, wiring diagrams, personal notes and actual product on the premises. Our ultimate goal was service resolution, 100% customer satisfaction with our product, and complete trust of the service tech. I was the Refrigeration Service Champion. Each product line had a Champion in the Techline. We were the go to guys for the other Tech Consultants on issues related to our product line. We kept the team up to date through training after returning from Champion Meetings at the Manufacturing Facilities. Show less

Woburn, Ma

I was the face of Maytag to the product end user. It was my job the diagnose and repair customer product issues in a fast an professional manner. We used only genuine Maytag parts to put the product back in new condition. We diplomatically advised customer as the the best use and care procedures of their new appliance. Our ultimate goal was to make sure the customer was happy with their appliance purchase, and they w ere also happy with factory service. We sold appliance accessories and service… Show more I was the face of Maytag to the product end user. It was my job the diagnose and repair customer product issues in a fast an professional manner. We used only genuine Maytag parts to put the product back in new condition. We diplomatically advised customer as the the best use and care procedures of their new appliance. Our ultimate goal was to make sure the customer was happy with their appliance purchase, and they w ere also happy with factory service. We sold appliance accessories and service contracts as well. We were also responsible for the complete upkeep of our truck and tools. We had to insure truck inventory was set up to assure maximum service productivity. My last year on the road, I was ranked number three tech in the nation, with a call back rating of 0.05%. Show less

Associate'S Degree, Engineering, 4.0

Activities and Societies: Studed Science and Engineering. Played baseball. Enrolled in classes that would lead to a Bachelors Degree.

Certificate, Electronics, 4.0

Studied basic and advanced electronics in classroom and laboratory environments eight hours a day for one full year. Received a technical.

Aircraft Pilot & Instrument Rating

Obtained Pilot License and Instrument Rating. Studied using ground schools and inflight control manipulation. Learned aircraft systems.