Resident Manager of Alpine Heights in Hurley,NY. A Manufactured Housing Community of 20 home sites. Primary duties: Monitors water level consumption, and water quality.Keep the community clean and safe. Rent and sell homes.

Responds to customer incoming inquiries via phone, email and web mail within a definedtimeframe. Performs initial troubleshooting and uses proper communication and escalation.Monitors infrastructure, alarm panels, network and customer hardware and adheres toprocedures as defined. Daily operational tasks include data center walk through to checkcritical areas, remote hands requests, and working the ticket system.

Responds to customer incoming inquiries via phone, email and web mail within a definedtimeframe. Performs initial troubleshooting and uses proper communication and escalation.Monitors infrastructure, alarm panels, network and customer hardware and adheres toprocedures as defined. Daily operational tasks include data center walk through to checkcritical areas, remote hands requests, and working the ticket system.

Temp Project retiring end of life Windows XP workstations to Windows 8.1. Extensive travel to branches in New York State to deploy computers for a large FDIC insured bank. Help desk phone and on-site support during the second half of the project.

Network Technician at Professional Computer Associates. Built, supported, designed and implemented networking solutions to best fit our client’s needs in the SMB market. Built, managed and supported Windows servers, workstations,network printers, network infrastructure (switches, routers, and hubs), software and backups. In November 2011 became Technical Account Manager (TAM) for 11 accounts that managed account relationship, facilitated bi-weekly / monthly health check meetings with account focal to ensure proper and organized flow of information / updates / feedback. Collaborated with the Service Delivery Manager to investigate and communicate root cause analysis and identifying areas of improvement. Technologies supported include but not limited to: Microsoft Windows Networking, Citrix Cloud Virtualization, Microsoft Exchange Server, Cisco Networks, Buffalo Encryption and Storage, Reflexion Email Security & Compliance, Barracuda Spam & Virus Firewall, Dell Computers Maintained Windows Server and Windows Desktop Infrastructure on a Day-to-Day basis.

Responsibilities were responding to the Help desk phones and emails. Troubleshoot and resolve hardware, operating system and application issues. Researches problems relating to hardware, operating systems and applications and verifies with senior level technicians. Monitors and keeps service request backlog cleared, keeping supervisor informed of work status, problems and potential problems. Help Desk Analyst for the Blockbuster, CBS, Paramount Pictures and Advo accounts.

Maintained databases and repaired computers, printers, and other various hardware. Implemented an Intranet website for the New York Center. Assisted the IS manager in maintaining the Help Desk and Novell Network.