•Primary HR contact to all levels of employees. •Rapidly built excellent enduring client relationships with Front Office line managers and business heads•Provided HR consultancy guidance to management on employee relationship matters and employment law. Coached and counselled managers on performance issues and conflict resolution.•Effectively managed employee relations issues (disciplinary, grievances, employee litigation, redundancy, terminations) using sound judgement in resolving complex problems•Management of recruitment activity to ensure the appropriate specialist and managerial talent is sourced to meet business needs.•Provided advice to support and develop performance, together with development and management of talent and succession planning. •Ensured the timely implementation of key annual processes including compensation and promotion review, job matching via McLagan and performance appraisals.•Worked with relevant specialist teams to deliver a range of HR services to the business. Teams included International Assignments, Payroll, Talent Management, Compensation and Benefits (including Pensions). •Ensured the effective implementation of business-driven HR policies whilst ensuring compliance with the appropriate laws and regulations.•Participated in implementation of new HR policies and practices from Group HR.•Created seamless working relationship with other Relationship Managers to ensure best practice is developed and shared within the team.•Designed and integrated into the organisation a promotions competency framework document to assist managers in identifying suitable candidates for promotion •Designed and rolled out a Secondment Programme to UK Commercial Banking and worked on other ad hoc projects to improve and grow HR best practice.

•Managed day to day HR issues for AMI in line with business goals•Responsible for all recruitment within AMI Head Office in London•Managed intern and graduate recruitment programme•Sensitive and timely management of ER issues •Integrated and developed performance management activities for the business •Collaborated with L and D team to provide learning and development solutions for the business •Implemented corporate HR initiatives, tailored appropriately to local requirements•Provided legal update training and performance improvement training to managers •Provided timely collation, analysis and reporting on HR management information•Ensured impeccable administration and records management and oversight of HR Administrator •Supported the HR Group by representing HR effectively in local management dialogue•Deputised for the Senior HRBP •Liaised with Payroll Department to ensure accurate and timely resolution of all salary related issues•Liaised with Compensation and Benefits Departments to assist and resolve employee queries•Responsible for designing and introducing an onboarding and induction programme for all new starters in AMI •Provided support and guidance to all employees on HR issues

Maintain active communication with Partners and line managers at all timesResponsible for Head Office recruitment from sourcing and interviewing candidates through to offering roles Attend weekly employee relations meeting and agree strategy for dealing with specific issuesRevise existing policies and procedures to cover new employment lawGive day to day guidance to all managers within organisation on HR related issuesProvide support and guidance to all employees on HR issues Responsible for disciplinary and grievance procedures for all levels of organisation Update and maintain job descriptions for all roles within organisationRepresent HR Department at monthly business strategy meetings Create a long term strategy for the function of HR in the organisation so that they are in line with the business goals and objectivesIntroduced new performance management system in to UK Head Office and trained all Head Office staffProject management i.e. identifying and implementing alternative recruitment strategies to reduce costs

Maintained active communication with other Company Directors at all times and attended monthly board meetingsCarried out research projects i.e. salary reviews and the creation of a workable salary structureNegotiated competitive terms and conditions with recruitment agenciesIdentified suitable candidates for interview from CVs receivedUndertook all first interviews for roles within the organisationProvided and requested references for former and new employees Revised existing policies and procedures to cover new employment lawManaged 2 Human Resources team membersPlanned, implemented and maintained Training and Competence (T & C) scheme to meet FSA requirementsDesigned and implemented the training of the Company Induction PackUpdated and maintained job descriptions for all roles within organisationFull responsibility for redundancies within organisation Full responsibility of Disciplinary & Grievances from junior level to managementGave day to day guidance to all managers within organisation on HR related issues

Managed two teams of eleven people in a Call Centre Planned and managed the deployment of resources within the teamCentral reference point for escalated customer complaintsEffectively undertook staff performance review four times a year Recruited competent staffIdentified training and development needs for team membersUndertook projects on Customer Service related issues