Network and PBX Manager

IT / Enterprise Applications Dept.

Short term Assignment Exeter RI IP Office Software Specialist in Sales Dept Project Management Provisioning customers IP Office Server systems in project driven sales dept. Worked directly with customers and technicians. Job responsibilities included: Customer first kick off and data collection calls, system planning, project management, staging, programming, onsite and remote installation/cutover, training, post installation punch lists, Telco interaction, Moves adds and changes. Tigerpaw, SalesLogix Nectar, Wireshark, Log me in.

Avaya PBX /VM Consultant

Converge One Inc is the largest Avaya Business partner in the US.Servicing thousands of Fortune 500 / major corporations VM, PBX and Data Networks.My role:High Severity Incident(S1 & S2 -down and seriously service affected systems) Avaya VM / IP Office /CM Systems Engineer in Maintenance DepartmentMultiple restoration /reload/ replacement /repairs of VM systems for entire NACR customer base every day.Linux and Windows server programming,Onsite and remote. S3, S4 system programming/ Installation / Admin for Aura Messaging,Modular Messaging, IP Office, CM, Intuity, Audix, Octel, CMS and other systems. Interacted Directly with Avaya, National Sales Managers, Service Delivery Managers, Providers, NOCs, other Business Partners, subcontractors, onsite technicians,Customer contacts including CEO's, regional, IT, Telecom Management and site admins.8800,8730, 8700 CM, Media Gateway provisioning. Server Platform, version and dot upgradesACSS Aura MessagingACSS Modular MessagingACSS IP Office CMECompTia NetworkingMultiple Avaya NACR center of Excellence courses for SIP, VOIP, Wireshark, CM.Telagent, Nectar-C1Vision, Alert.

Manage ISO’s Avaya Converged CM, Aura Msg, 5 Call Center and related systems in Jersey City.Oversee 16 worldwide office CM, VM, Call Center and related systems.Manage vendor contracts, upgrades and circuits. Project Management, Provisioning, Change Management, system patching, systems maintenance.Managed staff conducting system, Project Management, Change Mangement meetings. Supervising daily work loads.Systems include Difinity S8720 PBX,3 cabinets 3000 ext, 5000 ports, Avaya Call Management System V14(CMS), Aura/ Modular Messaging, E-CAS billing, Voice Print Int and Nuance Phonetic Operator IVR system. Advanced Vector, skill programming on 5 ACD agent groups, w 40 agents, Saleslogix database.Held and attended Project Management progress meetings, represented Network Engineering in daily management level Change Management, Change Order, Immediate Response Unit and Disaster Recovery meetings.Prepared CMMI System user service guides, Disaster Recovery procedures and drills for all systems.Worked closely with Data Center Ops, Customer Service, Help desk and many other depts. in an MS project and Unicenter internal ticketing project driven environment with project planning, budgets, scopes of work, progress meetings and deadlines. Worked with Data Center Ops Technicians 24/7 for maintenance issues and alarm resolution.Proficient in Office 2007, Visio, MS Project, CA Unicenter Service Desk R11.

Project planning, imaging, programming. maintenance, training and troubleshooting on Aura Messaging, Modular Messaging, Octel & Aria VM systems & servers. In house and across the US on customer sites.Avaya Windows & Linux server software builds, imaging, mirroring.PBX, Network, E-Mail and application integration on siteCustomer Service and support. Onsite systems engineer/consultant for 9 months at ISO, upgrading & maintaining 6 systems.

Company Project/system planning, Telco circuit ordering and turn-up with T1s and PRIs. Service dispatch & scheduling, installation, fiber. Network implementation and server builds. VOIP, Definity, 8700, Intuity, CMS, Audix, Multiple Site ACD Call centers, IP office, Adtran.Windows IP office & network server builds.Over 20 Multiple site Definity & IP Office installations for customers including Cornelia spas NYC, Medical chains, Pharmaceutical companies, software Firms, Wall Street, retail & government sites.Maintained Borough of Roselle NJ tied together 5-site city-wide Difinity, Intuity VM & Magix systems. Including town hall, police, municipal courts, 911 services, fire, paramedics, emergency management, and parks department.

Performed corporate and government PBX & VM installation admin and service.Circuit ordering and turn-up with T1s PRIs Fiber Optic installation & certification.Network implementation. Cabling,.IP Office Difinity, Nortel / Meridian, 8700, Partner, Magix,Legend, Samsung, Tadaran/ECI, Northern Telecom, older ATT Comdial. Voice mails including Keyvoice, Cadence, Telekol/Nokia, Partner Mail, Merlin mail, Coral MSG center, Active voice, Audix, ABS Talks and others, Cisco, Adtran. Installation and long-term support for Tadaran PBX w/ agent ACD customer service group for Silverline windows. Multiple fiber jobs including city-wide fiber ring installation and certification for Madison, NJ. Over 30 multi site installations tied together for various companies.Onsite & remote for multiple plant sites for maintenance & support on multi cabinet Difinity G3 in BASF, Bridgewater, NJ.

PBX & VM installation and service. Network wiring, fiber optic installation, termination & testing. OTDR and decibel loss testing. Definity, Samsung, Northern Telecom, Partner Legend, older ATT, Cortelco. Keyvoice Verbatim and Debut voice mail.