Established in 2020, the Policy Design Centre of Excellence (CoE) forms part of the wider Project Management Office (PMO) at Encompass.The Policy Design CoE has the core objective of continuously optimising how we deliver automated workflows and searches governed by customers' business rules with a focus on accuracy, efficiency and quality. Key responsibilities:• Design, implement, refine and manage the policy design process across the company• Plan, design and create automated policies for our global customer base• Test, validate and deploy automated policies• Provide training and knowledge transfer on the subject of policy design throughout the company• Provide feedback, enhancement requests and input into our product team as a policy design SME• Analyse policy execution data to determine areas for improvement and inform the policy design process as a whole

encompass is the creator of KYC automation for major financial and professional service firms globally. We are the only provider of simultaneous, real-time access to multiple sources of global company and person data. By using intelligent search algorithms to discover everything our clients KYC policy demands, we deliver more efficient processes and faster, safer regulatory compliance, resulting in lower costs and superior risk management.As a member of the Delivery Services Group, I support the technology sales and implementation process by providing consultation/guidance throughout client engagements, deepening client relationships and delivering greater value by successfully implementing technology solutions, building on the KYC compliance expertise/authority in our business and designing/building better solutions for each client we work with.Key responsibilities:• Work closely with client and internal teams to successfully implement encompass solutions• Carry out workshops with clients including baselining current KYC process, conduct business process reviews and configure policies within the encompass tool• Create key artefacts and high value documents clients can refer to/be guided by• Equip/support client champions with documents, processes, internal activities• Support clients to manage change internally• Project manage client implementations• Transition successfully deployed clients to Encompass Customer Success and Support teams

Eyecademy is a technology and services provider that helps clients reduce the complexity of, and time taken to make their data actionable and unlock meaningful insight.Our data quality, integration, visualisation and analytics solutions improve how organisations access, prepare, manage, analyse and present their data for multiple reasons, incl. understanding customers and employees, discovering new markets and revenue opportunities, optimising operations, managing risk and compliance, and more.Eyecademy is a member of both Microsoft and IBM partner networks, value-added resellers of Alteryx, MicroStrategy, Tableau and Talend, plus our consultancy team delivers solutions across products from other leading vendors incl. Qlik, SAS and SAP.

As part of the commercial team, I was responsible for designing, constructing and executing strategies to initiate meaningful discussions with predominately large blue-chip organisations across the UK with a view to introducing them to City Park’s portfolio of Business Process Outsourcing (BPO) solutions.Duties included researching target sectors and accounts, sourcing appropriate contacts, running email campaigns, conducting sales calls, arranging and participating in customer meetings / presentations, reviewing client requirements, assisting in creation of pricing models, identifying suitable tender opportunities through proposal and bid writing.During my time with City Park, I was responsible for City Park being shortlisted and invited to participate in a tendering exercise by one of the country’s largest houseware retailers who were looking to outsource their customer service operations. I subsequently worked with marketing and technical colleagues on the winning response and this was City Park’s last major contract win prior to acquisition by a global BPO in 2014.

As the sole new business developer at CCRS, I was responsible for generating new business opportunities on behalf of the company directors and senior account executives.Duties included researching target sectors and accounts, identifying appropriate decision makers, obtaining insurance renewal dates, creating marketing messages and materials, coordinating marketing activities, conducting sales calls, qualifying opportunities generated, arranging meetings and organising commercial team diaries.During my time with CCRS, I enjoyed expanding my skillset whilst learning from a former regional director at Willis Ltd, as well as significantly increasing the volume of qualified new business meetings for the commercial team to work through to completion.

Responsible for contacting businesses, primarily SME's, offering Yell's (now Hibu's) portfolio of marketing solutions across various platforms, i.e. print, digital.The role itself required consultative discussions with prospective clients in order to optimise their marketing spend.Member of MDP (Management Development Program) and recognised at company awards events for cumulative revenue and volume delivery.

Responsible for contacting Kwik-Fit's newly acquired policy holders and introducing them to the benfits of the additional cover offered exclusively to KFFS' customers.Consistently top performing consultant across department on both revenue and volume delivery.Provided coaching to other consultants as a means of driving departmental revenue performance.