• Research, respond and complete loan level requests from other business units, prior servicers and investors. Coordinate communication as needed with multiple parties to assist with resolution of transfer issues • Follow-up on missing documentation from prior servicers, such as mortgage insurance documentation, payment histories, collection comments • Provides expert level-support to the Team by interacting with internal and external clients regarding escalated issues and aged inquiries. Reviews and performs additional research and recommends appropriate action to resolve outstanding issues. Follows-up to ensure these issues are resolved and provides management reporting of aged items. • Proactive problem-solving skills to improve quality and accuracy of information. This may require implementation of approved procedural changes necessary to minimize financial losses • Coordinate goodbye and welcome letters with vendor to ensure RESPA compliance. • Built out the several key process

Create Excel spreadsheets and pivot tables to compile research data for internal/external customers. Tackle issues using a reasonable, systematic and sequential approach. Research and confirm system corrections submitted by other departments (internal and external customers). Rectify loan boarding exceptions with the daily process. Monitor internal and external systems for file discrepancies and/or resolutions. Verify and describe inconsistencies on monthly GNMA, FHA, and FNMA reports. Collect, analyze data and convey research findings/trends to management. Investigate and reconcile all servicing-related issues in a timely manner. Pull specific details from various reports and files. Relay important financial data to various organizations and/or departments. Identify the possible implications and consequences different situations may have on the company and its customers and yield the appropriate actions to prepare for them. Generate and monitor required letters are sent to customers within the proper time frame. Probe and validate the sub-servicer’s loan delivery to agency investors.

Acquisitions