Project Support for the German eHealth sector.Support Project LeaderCoordination with the external support of business partners.Creating documentation, build and maintaining eHealth test environments.Customer Training Webinars.

 Administration VMware und Windows Clients & Server Installation und Administration von SCCM First & Second-Level-Support

Via Hays Temp Agency 1st Level Help Desk support via phone and email for employees of BorgWarner Germany. Acceptance, processing and responding to inquiries and problems via phone, email and remote. 1 level support for hardware, software and network tasks and in general to the field of network and resource management. Acquisition of user administration and ensure the correct allocation of access rights. Proper documentation of all requests in the ticket system. Timely forwarding of requests and incident reports to the downstream instances.

Setup and upgrade of Tech Support Department to include Phone System, Email with Ticket System, Demo Network with NAS, DSL, Demo Analog and IP Cameras, NVRs and DVRs2nd Level Tech Support for all Samsung Techwin Analog and IP Cameras, DVR and NVRs and Software via Email, Telefone, Teamviewer and On Site Support for DACH AreaTroubleshooting on Network, Windows, Mac and Android/ IOS with customers.Major Testing of computer components ( i.e. NAS, PC Systems, PC Operating Systems and Switches ) for compatibility to the Samsung Techwin Cameras and Software.

Full 2nd Level Support and Pre-Sales of a variety of Mobotix Products to include the Mobotix Network Camera Systems and accessories. Testing a variety of computer components ( i.e. NAS, PC Systems, Routers and Switches ) for compatibility to the Mobotix Camera Systems.Technical Support of National and International customers and distributors via Email, Telephone, On Site and at foreign Security Expos.

Directed daily operations: i.e. Hiring and training of personnel, accounting operations with Euros 100000 per month. customer service, operating the Data Recovery Lab and briefing CBL Headquarters in Canada of current status of CBL Germany. Recover data from HDDs. RAIDS, NAS, and Flashmedia. which includes opening and changing headstacks on harddrives, most Clean Room operations. Together with CBL Data Recovery’s PR Firm, plan the yearly PR activities/events. Recruit Resellers for CBL, Conduct Weekly Meetings with Staff and CBL worldwide locations. Arranged and completed ISO 9002 for CBL.Several appearances on German National TV.

Answered telephone inquires from customers on DSL, Internet, and Operational Setting within the One and One system. Upkeep of 1 und1’s Database on support calls received.

Build and install computers with DVI transcription software/hardware systems utilized by customers. Set up new account workstations with network configuration, cabling, e-mail, Internet and required software. Travel to customers located throughout eastern United States to repair, replace or accomplish a new setup. Perform troubleshooting and apply corrective actions for clients and in-house systems. Perform troubleshooting and repairs on computer hardware including diagnostics and replacements of parts on IBM compatible systems. Maintain TCP/IP LAN system which includes four HP File servers, a DVI Transcription Master Server, forty workstations and a T1 Cisco Router Internet connection. All servers utilize Windows NT4 and 2000. Schedule and maintain programmed maintenance for servers and workstations, accomplish system backup to tape as required. Troubleshoot network connectivity problems with diagnostic software programs and advise management on a fix. Working knowledge of Basic Programming. Assign and control user’s login passwords. Work with the following software: DOS, Windows 3.1, ’95, ’98 and 2000, Internet, e-mail, FTP, Office ’97, and 2000, pcAnywhere v2-10, Norton Utilities/anti-virus, inoculate anti-virus software. Developed and maintain program for monitoring and controlling $600,000 of company computer assets. Advise management on the best computer configuration to purchase which will successfully serve customers requirements.