Steven Webb Email & Phone Number

Chattanooga, Tennessee, United States

Created documentation and provided support for the front line associates within a small team of IT Professionals. Operated as the Mobile Device Specialist maintaining and modifying MDM policy across the business. Executed ordering, testing, and registering for installation R120 and R500 cameras for use across the business.

Dalton, Georgia, United States

Created and maintained accounts for over 7,000 employees including granting and removing access as well as editing pertinent account-related information. Assisted heavily in the 2022 Security Access Audit through scripting and verification our of active and inactive userbase.

Dalton, Georgia, United States

Preformed role as a System Administrator within Shaw responsible for coordinating with all IT and End User organizations to provide a quick and efficient resolution across the enterprise. I was responsible for patching and maintaining over 500 Windows servers varying from Windows 2003 to Server 2019 environment including Windows Core Servers. This assisted in fewer downtimes for the more than 50 internal Shaw applications. Provided next level escalation for the after hours Service Desk group… Show more Preformed role as a System Administrator within Shaw responsible for coordinating with all IT and End User organizations to provide a quick and efficient resolution across the enterprise. I was responsible for patching and maintaining over 500 Windows servers varying from Windows 2003 to Server 2019 environment including Windows Core Servers. This assisted in fewer downtimes for the more than 50 internal Shaw applications. Provided next level escalation for the after hours Service Desk group including feedback and training on how to better provide assistance and resolve issues resulting in an increase in First Call Resolutions. Created, edited, and maintained over 100 documents within Shaw to be used by business partners at all levels of the enterprise reducing the number of calls and escalations from end users and IT Service Desk workers while providing greater understanding for Engineers and Management of what issues and resolutions exist. Show less

Dalton, Georgia, United States

Served in the role of lead IT Service Desk Technician After Hours providing guidance and feedback to coworkers and management on how to improve the customer experience as this was a new group within Shaw. Created PowerPoint briefings, document recaps of priority issues, training documentation, and procedures for new employees during and after leaving this role. Based on my top tier performance, I was promoted to an IT System Administrator in the Shaw Command Center within 4 months of being… Show more Served in the role of lead IT Service Desk Technician After Hours providing guidance and feedback to coworkers and management on how to improve the customer experience as this was a new group within Shaw. Created PowerPoint briefings, document recaps of priority issues, training documentation, and procedures for new employees during and after leaving this role. Based on my top tier performance, I was promoted to an IT System Administrator in the Shaw Command Center within 4 months of being hired within the company. Show less

Chattanooga, Tennessee, United States

Provided honest and clear information to T-Mobile customers regarding billing, available services, and resolutions to issues both with their accounts and technical issues.

Served in the US Navy as an Intelligence Specialist 2nd Class earning my Surface Warfare qualification while onboard the USS Eisenhower including two deployments. Served as a member of Commander Naval Forces Korea twice as both my first and last command on peninsula assisting in transforming the command's primary role from diplomatic to operational. Served as Assistant Leading Petty Officer and filled in as Leading Petty Officer for a short period assisting my fellow E5's and below in learning,… Show more Served in the US Navy as an Intelligence Specialist 2nd Class earning my Surface Warfare qualification while onboard the USS Eisenhower including two deployments. Served as a member of Commander Naval Forces Korea twice as both my first and last command on peninsula assisting in transforming the command's primary role from diplomatic to operational. Served as Assistant Leading Petty Officer and filled in as Leading Petty Officer for a short period assisting my fellow E5's and below in learning, understanding, and becoming proficient with creating intelligence products and procedures and briefing our Command Officer as I was seen as one of 2 SME's amongst our team. Show less