Steven Webster Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta , Ga, Us

Championing operational excellence for cross-functional teams and leading organizational transformation into Agile ways of working.

Organizational consulting services to support the systems and processes that will drive high-growth outcomes. Drawing on more than a decade of experience in the tech industry working in cross-functional leadership.

Atlanta, Ga, Us

Lead the business operations and program management for a team of 8 employees within the Engineering organization, supporting 800 full-time employees across Product, Data, Design and Engineering. Focused on business operations supporting: hiring, budget, prioritization, tools, talent development, and workforce strategy.

Atlanta, Ga, Us

· Managed the people operations and growth of the Product Department, consisting of 120 full-time employees in Project and Product Management, Customer Research, and Data Analytics.· Program Management for strategically significant priorities for senior leaders, cross-functional teams, and stakeholder management.· Ownership of department health initiatives, improving engagement participation by 90%, and employee satisfaction by 6% year-over-year.

Atlanta, Ga, Us

· Responsible for frameworks providing support to 420+ cross-functional staff and our product development processes. · Implemented a dependency management framework to improve visibility of product delivery by negotiating cross-team dependencies, mitigating risks, and developing a centralized roadmap for program initiatives.

Atlanta, Ga, Us

· Became the first Project Manager at Mailchimp, serving the dual role of Scrum Master & Program Manager on multiple cross-functional teams to facilitate the planning of large strategic initiatives.· Facilitated the review of teams roadmaps and deliverables for senior leaders from Engineering, Product Management, and Design teams for GTM planning.

Atlanta, Ga, Us

· Directed four elevated teams within Support who were tasked with scaling Mailchimp’s support through specialist programs and training. Project and Product management of Support requirements for new product initiatives. · Managed the development of "prioritized support" as a product feature, led staff training, and developed the strategies and tracking to achieve 1 day SLA. · Implemented a process for tracking and prioritizing engineering requests on behalf of Support by creating an issue-tracking tool, reducing ticket creation and clearer visibility of priority issues.

Atlanta, Ga, Us

Served on the front-lines of the brand experience by providing expert-level support tocurrent and potential Mailchimp customers via live chat and email. Managed as many as 11 direct reports across multiple shifts. Interviewed and hired staff to maintain rapid growth and scale our support structure across 24 hours.