Steven Webster Email and Phone Number
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Operations Expert with more than a decade of experience leading people, projects and process in Tech. Previously led project management, product operations, and business operations for Mailchimp in its growth from late-stage startup through acquisition.Expertise includes: Process Improvement, Project Management, Strategic Planning, Team Leadership and Development, Agile Practices, Change Management, Financial Management, and more.
Bloomerang
View- Website:
- bloomerang.co
- Employees:
- 461
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Director Of Product OperationsBloomerangAtlanta, Ga, Us
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Operational Excellence CoachOpexcoach.CoAtlanta, Ga, Us
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Director Of Transformation And Program ManagementGas South Apr 2024 - PresentAtlanta , Ga, UsChampioning operational excellence for cross-functional teams and leading organizational transformation into Agile ways of working. -
Operational Excellence CoachFreelance Mar 2024 - PresentOrganizational consulting services to support the systems and processes that will drive high-growth outcomes. Drawing on more than a decade of experience in the tech industry working in cross-functional leadership.
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Director Of Business OperationsIntuit Mailchimp Jul 2021 - Mar 2024Atlanta, Ga, UsLead the business operations and program management for a team of 8 employees within the Engineering organization, supporting 800 full-time employees across Product, Data, Design and Engineering. Focused on business operations supporting: hiring, budget, prioritization, tools, talent development, and workforce strategy. -
Senior Program ManagerIntuit Mailchimp Jun 2019 - Jun 2021Atlanta, Ga, Us· Managed the people operations and growth of the Product Department, consisting of 120 full-time employees in Project and Product Management, Customer Research, and Data Analytics.· Program Management for strategically significant priorities for senior leaders, cross-functional teams, and stakeholder management.· Ownership of department health initiatives, improving engagement participation by 90%, and employee satisfaction by 6% year-over-year.
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Senior Project ManagerIntuit Mailchimp Jan 2019 - Jul 2019Atlanta, Ga, Us· Responsible for frameworks providing support to 420+ cross-functional staff and our product development processes. · Implemented a dependency management framework to improve visibility of product delivery by negotiating cross-team dependencies, mitigating risks, and developing a centralized roadmap for program initiatives.
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Agile Project ManagerIntuit Mailchimp Dec 2015 - Jan 2019Atlanta, Ga, Us· Became the first Project Manager at Mailchimp, serving the dual role of Scrum Master & Program Manager on multiple cross-functional teams to facilitate the planning of large strategic initiatives.· Facilitated the review of teams roadmaps and deliverables for senior leaders from Engineering, Product Management, and Design teams for GTM planning.
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Senior ManagerIntuit Mailchimp Aug 2014 - Dec 2015Atlanta, Ga, Us· Directed four elevated teams within Support who were tasked with scaling Mailchimp’s support through specialist programs and training. Project and Product management of Support requirements for new product initiatives. · Managed the development of "prioritized support" as a product feature, led staff training, and developed the strategies and tracking to achieve 1 day SLA. · Implemented a process for tracking and prioritizing engineering requests on behalf of Support by creating an issue-tracking tool, reducing ticket creation and clearer visibility of priority issues.
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Customer Support ManagerIntuit Mailchimp Nov 2011 - Aug 2014Atlanta, Ga, UsServed on the front-lines of the brand experience by providing expert-level support tocurrent and potential Mailchimp customers via live chat and email. Managed as many as 11 direct reports across multiple shifts. Interviewed and hired staff to maintain rapid growth and scale our support structure across 24 hours.
Steven Webster Skills
Steven Webster Education Details
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Kennesaw State UniversitySecondary Education And Teaching
Frequently Asked Questions about Steven Webster
What company does Steven Webster work for?
Steven Webster works for Bloomerang
What is Steven Webster's role at the current company?
Steven Webster's current role is Director of Product Operations.
What is Steven Webster's email address?
Steven Webster's email address is st****@****uit.com
What is Steven Webster's direct phone number?
Steven Webster's direct phone number is +167899*****
What schools did Steven Webster attend?
Steven Webster attended Kennesaw State University.
What skills is Steven Webster known for?
Steven Webster has skills like Communication, Team Leadership, Leadership Development, Project Management, Agile Methodologies, Agile Project Management, Scrum, Software Development Life Cycle.
Who are Steven Webster's colleagues?
Steven Webster's colleagues are Samir Vaghmar, Michael Leaming, Gary Evans, Krista S., Anita Mendis, Dorothy Mciver, Jordan Bowling.
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