Steven Wolfe Email & Phone Number

CUSTOMER SERVICE / SALES / PROMOTIONS / MANAGEMENT:• 20+ years of experience in customer service • Known for providing leadership in a team environment to many diverse backgrounds• Demonstrated ability to quickly diffuse potentially heated customer situations putting individuals at ease, thus enabling a better working environment for everyone • Proven sales performer meeting quotas and monthly goals – also helped small / medium sized business increase revenues with small but very effective ‘high-impact’ promotionsPC REPAIR / CALL CENTER SUPPORT:• 10+ years of experience working in a help desk environment {two years in a call center environment, three in retail, the rest in field}• Answering technical questions regarding software products and their requirements and providing the technical support needed by phone and in person to correct software and hardware problems• Experience in troubleshooting and maintaining PC and desktop applications, taking responsibility for the repair and maintenance of customer printers, monitors, and hardware, loading new software and operating systems on existing stand-alone and network PC’s and laptops, performing upgrades, testing systems to ensure the elimination of bugs or viruses, and training others in the use of applications and in technical support methods • Assisted in the planning and designing of ergonomically safe and efficient work spaces, work benches and equipment• Helped in developing procedure manuals with other shop technicians to speed up the process of component level equipment repair (Menu Style Repair)• Knowledgeable in supporting the use of and troubleshooting: MS-Windows {9x through XP}, MS-Office {9x through 2003} MS-Outlook, MS Outlook Express, MSIE, Netscape, Opera, Norton / McAfee / F-Prot Anti-Virus, TCP/IP, Adware / Spyware Removal, Nero and Norton Ghost• Graphic design of web pages with HTML and basic Java using: MS-Word, MS-FrontPage, and MS-Image ComposerSpecialties: I’m multi-talented having cross-trained myself in many career fields of expertise; experience in leading, motivating, managing and training individuals with a main focus towards customer and employee satisfaction. Detail-oriented, dependable, self-motivated, and a team player with excellent managerial, organizational, and communication skills; achieving results with a personal commitment to excellence.