• Managed restaurant reopening post COVID-19 closure, including development and implementation of workflow to bring restaurant from dine-in and off-line to curbside and on-line• Managed website development of online ordering platform from inception to launch, with over 8,000 active accounts and over $500K through the system in year one• Managed implementation of systems and took data to the cloud and real-time reporting for stakeholders, including point-of-sale (Touch Bistro)… Show more • Managed restaurant reopening post COVID-19 closure, including development and implementation of workflow to bring restaurant from dine-in and off-line to curbside and on-line• Managed website development of online ordering platform from inception to launch, with over 8,000 active accounts and over $500K through the system in year one• Managed implementation of systems and took data to the cloud and real-time reporting for stakeholders, including point-of-sale (Touch Bistro), scheduling & employee communication (7Shifts), inventory control (Marketman), loyalty (DataCandy Paystone), payment (Moneris, Stripe), and security (Nest)• Managed front of house, marketing, human resources, ordering, intake, waste, reporting & administration Show less

• Managed online presence for both Facebook and Instagram by engaging content creation, advertising and communication on all social and web channels, creating opportunities for engagement and interactions while increasing reach and followers• Managed all customer service (inquiries, orders, comments and complaints) using proactive and reactive responses via all online channels (website, Facebook, Instagram, dm, Messenger, Google, Trip Advisor, ShopMidland, and Yelp) in an effective and… Show more • Managed online presence for both Facebook and Instagram by engaging content creation, advertising and communication on all social and web channels, creating opportunities for engagement and interactions while increasing reach and followers• Managed all customer service (inquiries, orders, comments and complaints) using proactive and reactive responses via all online channels (website, Facebook, Instagram, dm, Messenger, Google, Trip Advisor, ShopMidland, and Yelp) in an effective and efficient manner• Managed social channel profiles including Facebook, Instagram, Google, Trip Advisor, ShopMidland &Yelp• Grew Facebook following by 38%• Grew Instagram following by 1300%• Managed redevelopment and launch of updated collateral material: web site, menu, signage & posters to support online presence Show less

• Managed projects for interior and exterior building/renovations for homeowners, developers, property managers, and businesses• Managed client relationships with consultative and solutions-orientated sales approach, communicating and working with clients to assess and ascertain their unique needs, and then translate them into action • Created and presented design and quote proposals for clients using 3d modeling software (2020, Google Sketch Up, Ikea Home Planner, Home Hardware Kitchen… Show more • Managed projects for interior and exterior building/renovations for homeowners, developers, property managers, and businesses• Managed client relationships with consultative and solutions-orientated sales approach, communicating and working with clients to assess and ascertain their unique needs, and then translate them into action • Created and presented design and quote proposals for clients using 3d modeling software (2020, Google Sketch Up, Ikea Home Planner, Home Hardware Kitchen Planner) and Microsoft Office Suite• Managed supplier, trade, homeowner and or other stakeholder relationships to ensure customer centric communication, problem-solving, and conflict resolution to bring the project to completion• Generate sales through showroom, lead generation and prospecting,• Provide exceptional customer service through creating a value-added relationship as an influencer, and also asking for referrals and recommendations Show less

• Member of senior management strategic planning team driving business for multimillion dollar, national website, serving the nonprofit and government service organizations• Responsible for all revenue generation through channels including online job board, online learning and advertising • Sales management including sales forecasting, sales analysis, CRM management, budget and expense control, marketing, pricing, training and other business development opportunities• Managed… Show more • Member of senior management strategic planning team driving business for multimillion dollar, national website, serving the nonprofit and government service organizations• Responsible for all revenue generation through channels including online job board, online learning and advertising • Sales management including sales forecasting, sales analysis, CRM management, budget and expense control, marketing, pricing, training and other business development opportunities• Managed home-based sales teams to exceed sales targets, leading quarterly sales meetings, transferring key sales and leadership skills to coach and manage the team to higher levels of performance• Project managed functional team through development and creation of sales CRM tool and the development and launch of on-line learning and off-line educational programs• Managed accounts exceeding targets and increasing year over year growth by exploring ways to increase revenues through key accounts while asking for referrals and prospecting the next client, winning back business from dormant to grow business 10-15% year over year through my tenure • Designed, and developed and delivered a national marketing campaign event, increasing presence at key events and exposure through workshops, lunch and learns, event sponsorship & trade shows Show less

• Managed multimillion dollar sponsor and key account relationships including presentations, contract negotiation, communication, marketing, public relations, event management, budgeting and reporting• Improved sales management by attracting new multi-year sponsors, key account relationships and grants from government and foundations• Managed on-site and event marketing for key account, sponsor and government clients• Represented key accounts/sponsors at volunteer/community… Show more • Managed multimillion dollar sponsor and key account relationships including presentations, contract negotiation, communication, marketing, public relations, event management, budgeting and reporting• Improved sales management by attracting new multi-year sponsors, key account relationships and grants from government and foundations• Managed on-site and event marketing for key account, sponsor and government clients• Represented key accounts/sponsors at volunteer/community strategic planning sessions• Worked with multifunctional team to produce arts, culture, education, and marketing programs and events for business or general public• Hired, trained and managed seasonal event, being mindful of inclusivity, diversity, and culture Show less

Project management of multimillion dollar special events and public relations activities including business plan, budgeting, marketing, production, fundraising, contract negotiation, sponsor/supplier relationships, recognition, evaluation reporting and recommendations. Fundraising and sales management of multimillion dollar campaign to support event portfolio including sponsorship and advertising, ticket and event sales, foundation and government grants, created opportunities to increase… Show more Project management of multimillion dollar special events and public relations activities including business plan, budgeting, marketing, production, fundraising, contract negotiation, sponsor/supplier relationships, recognition, evaluation reporting and recommendations. Fundraising and sales management of multimillion dollar campaign to support event portfolio including sponsorship and advertising, ticket and event sales, foundation and government grants, created opportunities to increase revenue through sponsorship, advertising and fundraising sales and promotion Recruited, trained and managed special event committees including: Board of Governors, Board of Directors and volunteers Show less

Coordinated student staff and residence in 3 student residence buildings with 1200 residents across campus including: staff schedule and training, special events including social and educational programming.Managed a team of 30 Resident Assistants and Peer AssistantsManaged, developed and project managed summer orientation program

Managed day to day sales and operations of retail storefront selling mobile telephones